Booking.com Travel Deals 4+

We had an excellent stay at this hotel. The airport pickup service was efficient, and the check-in process was smooth. Our room was clean and comfortable, contributing to a great overall experience. The breakfast buffet was delicious, offering a wide variety of options to choose from. The staff were exceptionally friendly, particularly the lady at the reception, who went above and beyond by checking on us regularly to ensure our comfort. The only drawback was the location and the surrounding street, which could be improved. Overall, a highly recommended stay!

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I had a reservation recently, I reserved a room at a hotel for the price that was shown in the app. I reached the location early in the morning and there was a price mismatch. Apparently, the price that was quoted in the app was false as the owner wasn’t willing to give the room for 4 times the price shown in the app. I called the customer support and they put me on hold to call the owner of the hotel, they couldn’t get the owner to talk to them and told me they could only send an email to him regarding the price mismatch. I have been travelling for 10hrs straight, tired and sweaty was left stranded without any actual solution. Even the customer support hung up on me. I was glad I didn’t pay the amount online and chose the option to pay at the hotel. It’s just my utmost request, just update the actual price of the hotel rather than falsely advertising a cheap rate. I really hope this doesn’t happen to me or anyone else next time.

We are sorry to hear that your experience was not satisfactory, Anshuman Saikia and would like to double-check your booking details with you to find a suitable solution. In such a case we kindly ask you to contact us back via phone call and we'll be happy to look into that with you right away. App menu: Profile > Help and Support > Contact Customer Service.

This is for the awareness of the people, I have booked a room in Shirdi through this app. However I was denied room coz I was solo traveller. On reaching out to customer support they insisted me to update credit card details on the app. And to my surprise I received another call who claimed to be one of customer support person. He asked me to install Anydesk app on my mobile in order to save me from cancellation charges of the room. He made me add the credit card details on the app and tracked the entire process through Anydesk app. He then using my credit card details initiated a purchase transaction of INR 15,177. Due to doubtful behaviour of the person I have given wrong information which saved me from thug of INR 15,177.
I was really suspicious as I got call from the fraud as soon as I disconnect my call with customer support guy.

That sounds like a case for our Customer Service team. Could you please contact us again, RgbGiri? We are available 24/7 to help you. For urgent situations, we’d recommend giving us a call, so we can look into this with you right away. Kindly find our contact details by clicking under the ‘Customer Service help’ option in the menu of our app.