Wolt Delivery: Food and more 12+

Great app with a huge variety of restaurants. Delivery people are fast and friendly! The customer service is probably my favourite. If there is any issue or delay they are always available and even proactively reach out which is almost unheard off in such a high volume business. Keep it up.

Feedback for future update: Please make it possible to tip the couriers after delivery as well. I always try to tip drivers but sometimes I miss it and don’t like that I can’t rectify that.

My delivery estimate was off I waited over twice as long as the estimate was. Furthermore customer support didn’t even bother to contact me to update me with the issues regarding my order of which there were several both with the restaurant for some reason having to remake my order and the curriers one of which count wait and the other couldn’t fulfil the order due to issue with their vehicle, not to mention that it took over an hour for customer support to even reply. Honestly very disappointing, the services have severely deteriorated leaving a very sour experience will seriously reconsider using Wolt in the future for my food deliveries. Not because of the delay for things do happen that’s life I totally understand though frustrating it is understandable. However for the lack of response and seriously deteriorated customer support from the previously established standard. Wolt’s previously superior customer support was why I was so loyal to the brand and cherished it but seeing it has deteriorated to this point it makes Wolt just the same as any other delivery site except now in foodora for example you can add expedited delivery when you order, leaving Wolt to not even be able to compete with them. So disappointing. End of an era after 400+ orders and my love for Wolt. Will definitely be warning my friends and family about the changes in quality of services at Wolt and suggesting they choose other options.

I ordered because it said 40 minutes for delivery. After two hours I contacted customer service and they said they could not find a courier. I asked, as long as there is no courier, will they not even start the order? I was told no. So I cancelled the order and went to buy it by car. Then they wrote that I could not cancel because the restaurant had prepared the food. But there was still no courier. This is a bit contradictory. I got home and after 5 minutes the courier rang to say the order was here. I said thank you, I had cancelled and was not available to pick it up. Because I bought the same thing elsewhere in the meantime. I only got half the money back, not the full amount. Even after repeated calls to customer service, I was not compensated, so I was cheated. I don't think it's legal to do that, that you can't cancel an unfulfilled order, especially when they are so late. The estimated time is also a scam, because they should know exactly if there is a courier available in the area.