Vitality UK 4+

Been using this app for over a year now and found it to be relatively user-friendly, however there’s a serious issue with the app tracking activity and awarding points.

I use a Garmin and have the Garmin App synchronised. The majority of the time, there are no issues however if I fail to open the Vitality App daily, then points and activists don’t show.

My partner uses an Apple Watch and this is even worse. I’m not sure if it’s an issue with the Apple Health app not communicating with Vitality or what, but her activities almost never show.

We’ve both grown tired of having to submit online forms to try and recuperate lost points as this is really tedious and frustrating.

Vitality - please work on the app to make it more fluid and effective with synchronising points! The fact the app closes every single time you switch apps is very annoying, why can’t it just run in the background if I give it permission?

As for the rewards? These are hit and miss. The cinema tickets are a pleasant treat however everything else is pretty woeful. I’m not interested in getting a full health check or receiving a free coffee from Cafe Nero, namely due to the fact I don’t live in or near to a city. Also trying to get the maximum 160 points a month can be a real struggle when you work varied shifts, including nights. The discount on running shoes was definitely appreciated though.

Good Morning! I'm sorry to hear this but thank you for your feedback, I will ensure this is logged with our Improvements Team. We are always looking for ways to make our Customer's journey more seamless and your comments are appreciated. Currently in order to sync your data you do need to open the App regularly, if you find you're still missing points after the 48 hours please can you message us on WhatsApp on 01619742618 or DM us on Twitter or Facebook and we can look into this for you and ensure everything is linked up as it should be? Thanks. - Nicole.

Honestly appalled at how rubbish the app has been at syncing with my health data this year.
I frequently experienced it during my previous years that there was a delay with syncing/ points system was down but never really had to manually request point amendments.
This year has been terrible. the amount of times I’ve had to waste time (when like most people I’ve got a million other things to be getting on with) and manually request point amendments, send screenshots, explain what the screenshots mean (as one customer service rep advised me there was no date - there was- and there was no activity showing- there was- and also she didn’t know what points where available for each category). I normally wouldn’t bother but it was going to effect my status and therefore my premiums. My renewal went through as the status below because of the points not syncing. I will now have to find the time to call customer service and make sure my premiums weren’t charged at bronze level.
The customer service on this has been shocking. I asked for contact details to the complaints department re the tech glitches, no one responded with any.
absolute joke of an app considering the premiums we pay monthly. The whole point of vitality life insurance is to motivate you to be active and healthy- and then reward you- seems like (conveniently) they don’t want to reward you by giving you your points.

Good morning, thank you for taking the time to leave us a review. I am very sorry to read your comments, this is not the experience we want any of our members to have. We would really like the opportunity to address your concerns so please can you message us on WhatsApp on 01619742618 or DM us on Twitter or Facebook and we can look into this for you? Thanks. -Nicole.

I can’t believe how often I have issues with activities not syncing properly. Often it does it automatically and then other times I open the app and sync but it still won’t update even 3 or 4 days later. The activities are recorded via the fitness app and I have checked about a million times that everything is set up correctly, but then nothing happens. Because of these issues I’ve now realised that at the start of the plan year I lost out on about 2 weeks of activity points and I suspect that I’ll be missing out on more points but because it’s a tiny amount here and there I wont realise but then miss out on my status for next year. It’s really frustrating when it used to always work just fine, but now I have to constantly check that everything is recording properly. And even if not the customer service on the Vitality end is so tedious and never believes when you query missing points that overall it’s just not a great experience. I’ve deleted and reinstalled the app so many times. And then you have to keep redoing it if apple decides that it’s time for an update. It really puts me off even considering getting an Apple Watch through Vitality because I know I’ll have to pay for it all even if I exercise enough because of all of these syncing issues. It shouldn’t be so hard to get this to work.

Hi there, I'm sorry to hear you're having trouble with your points syncing. So we can help please can you message us on WhatsApp on 0161 974 2658, or DM us on Twitter or Facebook. Thanks. - Nicole.