ThamesLink Railway 4+

For the most part this is ok enough, but when you go to buy an E-ticket it all gets rather clunky. Finding the ticket is more difficult than it ought to be. There’s no quick way to get to them and this has to be one of the most commonly used functions. You have to go to menu, then “my account”, then press the e ticket tab; even then you have to load each half of a return ticket individually into your wallet after accessing a webpage for each one. It just needs to be modernised and better organised. It had a cosmetic makeover but is not functionally improved.

The app desperately needed an update to make it use the full screen on modern phones, stop crashes etc. but what they’ve done is make the bit that shows your journeys very ‘click heavy’. No more at a glance seeing the next few journeys for your commute. Instead you have to click to switch the journey back to the direction you are going (as it’ll be the wrong way from your last commute), click to see more, squint at the details in a tiny font (having the accessibility feature of large fonts on completely breaks it) next to icons that give minor details that you really don’t care on. Completely inaccessible. Update on more use: when you click to see details of a journey quite often you’re taken to a different train because the positions haven’t updated. As others have says also frustrating you can no longer go back to see how the train you are is likely to progress. And finally the journey planner away from commutes has just become a buy ticket gateway, which is useless when you have a ticket and want to see the *journeys* you can make.

This is a welcome update as the app was so old, buggy & clunky. 1 missing feature from the old app that I used every day though was clicking on a common journey & then being able to go “earlier” in time. This allowed me to review the train I have already boarded to see its arrival time & current delay. It is still possible to find this information via planning a new journey but it takes longer. If it’s possible to add that feature back to common journeys that would be exceptionally useful.