Teachers2Parents 4+

I’ve fed this back before and was told to ensure I had the most recent updates (I always do!)

For whatever reason the Apple Pay only works for me if I follow these steps:

1) Select meals for the week and add to basket
2) Checkout
No Apple Pay option appears just card even though I know it’s an option
3) Force quite the app
4) Re-open the app
5) View basket - then get the error message that the items have been removed
6) Follow the process again to add the meals
7) Checkout
Finally Apple Pay appears!

Randomly this only seems to happen on meal bookings - if I was to pay for a school trip the Apple Pay option appears every time, first time

Please please make it easier to just pay for the weekly meals without having to follow the above steps. I have the latest software update on my iPhone and also the app!

Haven’t used this app for long, and if I’m honest, I don’t like the concept. I preferred the old system of receiving a text from a dedicated school number. I don’t want to have to install an app for every business I wish to interact with.

So far as flaws are concerned, the biggest is that I am still receiving the texts. 🙄 I assume that this is due to the app failing to recognising that a mobile number that’s been recorded with the prefix ‘0’ and one that’s been recorded with the prefix ‘+44’ are one and the same. (I registered my number on the app as +447... I assume the school has registered it as 07...
The other is that the app doesn’t seem to send notifications to my phone when there’s a new message, which is just useless.
So basically, by introducing an app, you’ve just made what was a very good system into an annoying one, that doesn’t work and takes up space on my phone. As a governor, I get a very big say in what systems we as a school use - our parents are not currently getting the quality they deserve. My advice to you is to return to the single phone line system, until you have an app that works flawlessly, before you start losing customers.

A terrible piece of software that thousands of parents are forced to use. Hopefully the localsecondary school will use something better, so we will be rid of this garbage in a few more years.

The interface is frustrating and confusing. Making payments is incredibly frustrating because it won’t save payment details, meaning you have to get out your card to make each and every payment. This has recently become even more annoying, because they now expect you to enter your email address and phone number every time you mane a payment aswell. For some reason it doesn’t remember these either, so you have to type them in manually. Despite claiming on the webpage and even within the app that you can use ApplePay, there is no option to do so. Dreadful!