Nomad eSIM: Prepaid Data Plan 4+

Nomad for APAC

After a false start or 2 with the install - instructions didn’t quite match to my UK iPhone - using nomad has been great for our 5 week trip. Automatically connects to the local service and as our data usage has mainly been browsing, maps/directions, booking excursions, and WhatsApp msgs and pics, we’ve used very little of our 20gb.
Staff were quick to respond via the nomad app when I was struggling to get set up, and offered lots of help. Just need to check the instructions for uk users as terminology and menu opens use slightly different wording.
Overall I would recommend

Avoid the scam company!

I have previously used a Nomad eSIM in America with no problems. However on a recent weekend trip to Malta I tried to purchase an eSIM however it stopped working after an hour or so. I then was refunded so purchased another which again stopped working after a few hours. This was refunded again, and I had to purchase another three eSIMS which all stopped working again after a few hours. I really needed the mobile internet to navigate on holiday which is why I kept purchasing new ones. However Nomad are refusing to refund the eSIMS at all saying I must have used all the data on them and sending me patronising and rude messages about how I must have somehow updated my phone over mobile data? I am pretty tech savvy so know how to turn off mobile data for iCloud backups and updates etc. really shocking customer service from this scam company.

Developer Response ,

Hi jjwalker4 - we're sorry you experienced issues with our service. Please email hello@getnomad.app with your Ticket ID so we can see about resolving your problem as soon as possible? Thank you.

Great

I’ve used quite a few eSIM providers for various countries both personally and as donations to help people who are only able to use esims, and Nomad has to be the best for customer service. I’m really impressed with how responsive and helpful everyone I’ve spoken to has been every time I’ve had to get in touch which can’t be said for some other providers. It’s reassuring to know that if there are any issues they are receptive to finding a solution as opposed to just keeping the money. I read a review saying it was a scam and that person clearly didn’t feel the same as me but genuinely I can’t fault my experience.