JD Gyms 17+

I cancelled my direct debit for the upcoming month as I was unsure to be staying in my hometown but I still had over 3 weeks of the membership active and it also clearly says on the first confirmation email you receive that even though you have cancelled your ongoing membership your membership is still active until the day before the payment is meant to be made. As expected from commercial gyms I have been to in the past but in this case I was locked out of my membership and couldn’t log in at all until I reinstated my direct debit which took a day which isn’t too bad but meant I was left locked at the door buzzing off my pre workout lol. There should be a pin system in case you are locked out of the app and can’t access the gym just like other commercial gyms have. This is my only complaint as the gym is a 9/10 gym in my books, from location to sheer number of machines to the showers. Would be a 5 star review if this issue was looked into beforehand.

The app does have potential, however it is very basic at the moment. The activity feed does not show any information of your recent visits which it should. I would find the app a lot better if there was information about how many people are in the gym at the time which other competitors have on there apps and ensures some people can go when they feel more comfortable e.g. if it was quieter. All in all, the one word to describe the app is basic and I hope that improvements are mad as per the size of the company.

This app is literally a key-fob for entry. All ‘activity’ feeds, class bookings and ‘stats’ are completely blank with manual adding options or simply a vague “coming soon” message. Compared to competitors (PureGym etc) the whole app seems very basic, clumsy and overall lazy. For a company revolving around fitness, this app demonstrates sheer ignorance for the fitness community as being able to track workouts (even just basics such as time spent in the gym based on when you clock in and out would be brilliant!) and personalised stats are an essential tool for gym goers. This isn’t even the bare minimum. So much potential for this app, and yet by the looks of other reviews this has been the case for years now!
I’m not one to write reviews, but after having this problem since joining and assuming it was just my phone, after reading reviews and realising that this isn’t a case of an update/fault - but the ENTIRE premise of the app, I couldn’t not communicate my disappointment and shock at what seems such a fundamental tool for JD customers.