Revolut - Mobile Finance 4+

I can only recommend this bank corporation till today… i dont understand why my request for a payment link doesnt work properly.. I know there is a limit for 250£ per week to pay by card.. but i didnt exceed the limit for at least 14 days.. so what’s the problem?! I using plan Metal for 5months in a row and Revolut cannot properly monitor the limit and thus ensure the normal operation of the application.. Today in morning i receive 1000 Czech crowns and it work’s fine.. and since I already encountered this problem a few days ago, I tried how high an amount I could enter to pay normally by card, and it was 5,000 Czech crowns. So why i can't make a payment link for the remaining 4,000 Czech crowns without need of sender’s registration? Repair it please, cuz its got me very mad…

Edit: I must say that guyz from Revolut react very fast and do they best to help solve my problem with payment link. So im very grateful for such support, and fast reaction! I can only recommend !

Hi there. Thank you for raising this matter to us, and we're sorry to hear the payment link is not working properly. We'd like to have a closer look into your case. Could you please contact us via private message on Facebook, Instagram, or X? You can also contact our in-app team directly by going to Profile > Help > How can we help > Chat with us. We'll do our best to address your concerns, and help you further.

Don’t tell me you are truly sorry, you are not. Since it is nearly impossible to contact support and completely impossible to decline submitting preferences in the app, I have to write a negative review here. You may argue that I do not have to, that it is a free choice. I will reply that my free choice was taken away from me, and that is why I must post my experience here. The application forced me to choose an option of why am I using the app. While I understand that it could enhance my experience with the app, I disagree that the feedback should be forced on users. That is why it is called preference. I get to choose if I want to submit the answer or not, I get to choose if I want my experience enhanced. Instead you clocked my account to my money, unless I provide you with preferences. I do not have time for quizzes when I enter my banking, and had to choose random answers to access my account. There is literally no justification for forcing me to submit the answer and blocking me from using the app. Now, based on my random selections I bet I will get recommendations I don’t new, which demolishes completely the whole point of this activity. Summary: this makes me think that management of the bank takes poor decisions and developers of the app do not have their own opinion or do not voice it or do not care or are ignored. Either way, it makes me doubt, if using revolt is a wise decision…

Hi there! Thanks for taking the time to leave us your feedback. We’ll make sure to pass it to the appropriate departments, so they can review the process you’re mentioning. Here at Revolut, we’re always trying to streamline our procedures and processes to improve the experience for our users and that is why, all feedback is highly appreciated.

There is a promotion for free premium for 1 month. After this one month period, you will be charged for the following month right away. That is fine, no complaint here. BUT you will also be charged cancellation fee that is unreasonably expensive (worth of 2 months premium) when you try to cancel at this point. In their premium terms&use they say cancellation is free if done withing 14 days. That is probably true, but its not true for this scenario with free promotion. The trick is the starting date for the premium subscription is when you start the free month. And after one month is over you cannot get a free cancellation. Because its has been more than 14 days. If you want to cancel then, you will basically be charged 3 months (1 for following month and 2 month cancellation fee). I hope this helps people from getting their money sucked by Revolut by this dirty trick. The best way is to never use their "free" promotion. Or just cancel it right away. Another thing that makes this review negative - you cannot see your account number anywhere in the app. All you can see is IBAN, but thats not the "normal" account number. Apparently there was a way to show such account number in older versions. Sadly, its not possible anymore. Points down.

Hi there! We are really sorry to hear about your experience with us that resulted in this review. We treat feedback with the utmost care and we will take steps to improve the area you mentioned. Please make sure to report the situation with free premium offer cancellation to our support on the in-app chat, where one of our agents will be able to take a closer look at it for you. To access the chat, please head to your app's Profile section > Help > New chat > choose what you need help with > type in "live agent" to skip Rita our chatbot.