PlantIn: Plant Snap Identifier 4+

I downloaded the app and wanted to try the 3-day free trial. However, the application does not suit me and on all the photographed flowers it shows me that there is too little or too much water, even though I know that the problem is somewhere else. So I canceled the subscription in the app and in the appstore on the same day, and today I received an invoice for the subscription. After writing a complaint to support, that I want my money back, I was written off that the subscription was not canceled in time, which is stupid, because I activated and canceled it on the same day! They are scammers, definitely DO NOT DOWNLOAD THIS APP!!

Dear Valued Customer! We apologize for the inconvenience you've experienced. We're sorry to hear that you've encountered issues with the app and the subscription cancellation process. We understand your frustration, and we want to assure you that we take your feedback seriously. Our team is committed to providing excellent customer service and resolving any concerns promptly. Please do not hesitate to contact our Customer Support at support@plantin.xyz email address if you need assistance or instructions on how to cancel the subscription. We look forward to hearing from you at your earliest convenience. Thank you for bringing this matter to our attention. We appreciate your understanding and patience. Cheers!

Hi, I found out the first day after downloading and using the app that it is not providing me any relevant advice, so I cancelled the same day, i.e. within free trial period. Despite that you charged me 2 weekly fees and I only learnt it after I returned from my holiday now. So, I cancelled the service again now. I am trully disgusted by your approach and having read the customers reviews I see that I am not the only one with such bad experience. I will will write to your customers service and will want to get refund.

Dear Valued Customer! We apologize for the inconvenience you've experienced with our app. It's certainly not the experience we aim to provide our customers. We take your feedback seriously and will do our best to address your concerns promptly. Regarding the charges, please rest assured that our team will look into this matter, please don't hesitate to reach out to our customer service team at support@plantin.xyz, and we'll be happy to help resolve the issue to your satisfaction. Take care!

I have been strugeling with my plants lately so I decided why not to try and have an app so I dowland it an thought to myself I will try the 3 day trial and I said to myself that it’s not worth the money if for clearly almost dead plant it said healthy … but I got a lifetime offer for 20 € so I thought to myself okay I will at least get some knowledge from community but they have charge me 8€ day after that and as I was canceling they offered lifetime subscription for 20 € again and I checked that an I already paid that …….. 😞

Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. We are sorry to hear about your experience with the subscription and charges. It sounds like there may have been some confusion regarding the subscription options and charges. Additionally, if you have any questions or concerns about your subscription, billing, or the app in general, feel free to contact our support team at support@plantin.xyz for assistance. We're here to help and want to ensure that you have a positive experience with PlantIn. Take care!