Citymove: Parking & Transport 4+

Updated:
The update came with the worst possible timing - during parking in the middle of city with no time to spend several minutes with setting up the entite app. Neverthless when all is done application works just fine and fullfills everything you need from it. Thanks to the update I discovered that it is possible to park also on blue zones for limited time.

Original:
Developer updated recently application with following results - automated logout from account and not possible to login again unless password is reset, removed payment method so it is not possible to pay for parking unless you add, register and process testing payment again. That is crazy! Sitting in car, want to pay for short term parking, control cars passing by and I have to spend 20 minutes with setting the app completely again from the scratch. Have you ever thought about customer journeys, added value, etc.!?

Hello, We needed to change our partner for parking fee payments, and with this change, we are using a different payment gate. That's why it is necessary to log in again and add a new payment card. But it should be done in minutes, not as long as you describe. We are sorry for the complications. Thank you for understanding. Citymove team

The app is very good. Convenient replacement for MPLA. The best among other parking apps. But sorry, where is Apple Pay? If this option is not offered by your partners payment gateway, then partners needs to be changed, or update from them requested. Please bring Apple Pay to make it the best parking app.

Hello David, thank you for your review. Unfortunately, Apple Pay only enables one-off payments. While parking payments must enable repeated payments and preauthorised payments. Therefore, Apple Pay wouldn't enable the shortening or prolonging of parking sessions, which is one of the requirements from the city of Prague. Thank you for understanding.

I used the app quite extensively for parking, public transport tickets and occasionally for car or bike rentals. The app is very clear and easy to use.

However, it was never the only good app providing these services. That’s why it is strange that they would introduce (April 2024) an insane, up to 10% service charge fee on parking and 5% on public transport tickets and kill their user base.

PID Litacka for example provides nearly the same parking and public transport options at no extra fees. Obviously that’s the one I’ll be using from now on and leaving Citymove as a backup app for rentals. Very dissapointing from what I used to refer to as a great example of a service minded app.

Hello, thank you for your review. The only other app without a service fee is an app run by the city, so its development is funded by the taxes - from you and even from us. Which gives us quite an unfair disadvantage. We don't get any funds from the city. In fact, the service fee is almost our only source of revenue, and we provided this service for 5 years completely for free. Despite that, Citymove offers the option to prolong or shorten the parking session, or even end it prematurely, which might, in the end, save you more money than what you'd spend on the small service fee.
Also, there never was any fee for the public transport tickets. All the tickets cost exactly the same amount as anywhere else. However, due to increased transactional costs, we had to remove the online payment option, as every public transport ticket sold generated more costs than revenue. Thank you for understanding