Sharaf DG 4+

Very bad chat feature. Ordered an item it is taking 4 days to deliver for a local delivery.

Hi, we regret to hear about it, feel free to share your concern in detail at support@sharafdg.com for assistance.

Horrible horrible app support. I purchased an Apple TV for my friend’s birthday and the amount got deducted from my credit card immediately. After 5 days the item was still not delivered. I tried to contact support and they only replied the next day informing me it will be delivered within 2 days. Nothing after 2 days and the birthday passed. Contacted them again, no reply via app support. Tried calling customer support and issued a complaint and was told they will call me back, after 3 days no call back. Contacted customer support again and that’s when they told me the item is out of stock and I paid for something that is not available. I expressed my dissatisfaction with the service and the fact that I was sold an item that’s not available and told it will be delivered and they ruined the birthday present and caused inconvenience for me. Again, they said they will call me back to solve the issue but nobody called. Called the next day to speak to a manager and was told they will check if it’s in stock but no call back and no confirmation , after 2 days the order was cancelled from their side and took a month for the amount to be returned. No apology no owning to their mistake and complete waste of time and energy for me. Avoid this app

Dear Customer, We are really sorry to hear about your experience, We request you to please share all the details with our support team at support@sharafdg.com so we can provide you prompt assistance regarding the concern.

I recently purchased a Window Signer Plus AC from SharafDG Bahrain, and unfortunately, my experience has been far from satisfactory. From the very first use, the AC was not cooling properly. When I contacted SharafDG, their technician advised me to let it run for a while, assuring me it would start cooling. However, this did not happen.
The next day, I called SharafDG again to report the issue. They promised to send a technician to check the AC, which took three days. When the technician finally arrived, he mentioned that there was a beam blocking the airflow to the AC, which was causing the cooling issue. Despite identifying the problem, they did not fix it, leaving me in a loop of calls and follow-ups.
I have no experience with AC installations and relied on SharafDG’s expertise to ensure the unit was properly installed and functioning. It is disappointing that a brand new AC is not working, and SharafDG has not taken responsibility to either fix the issue or replace the unit.
I hope this review helps others to be cautious when purchasing from SharafDG. I am still waiting for a resolution and hope that SharafDG will address this issue promptly.

Dear Customer, we are extremely sorry to hear that! Please reach out to us on support@bh.sharafdg.com with more details and we would be glad to assist you.