Western Union Money Transfers 4+

Originally through my own ignorance I gave this 1 star. I’ll leave my original review down below for the record.

Wanted to send some money fast. Was told WU can send in minutes. Installed app and signed up. Got successfully verified. Set up my debit card. Tried to send a test amount of money and… 24 hours later still “in progress”. Money was taken immediately from my account, of course. Quite frustrating.

It turned out that the receiving client did not read their AliPay notifications. There was something they needed to do on their end. After they did it the transfer completed within a few seconds. I sent more money and it went through within minutes. So I over-reacted and posted a 1 star review. I’ve changed it to a deserving 5 star review now. Thanks WU!

Thank you so much for taking the time to share your experience again. We are glad to know that everything went well with your money transfer after all. As always, your feedback is greatly appreciated to keep improving our services.

I reluctantly used this application for a couple years. All the points I got were useless as I was never able to redeem them but, what made me stop using and deleting my account and application off my telephone was, their very inconvenient and ridiculous identity proof system they implemented recently. Asking people for a very detailed photo of their passports or driving licenses andthen their faces is JUST not right. Anyone can later use those to commit any frauds or crimes but, is if it was not enough, the application will not let you do this because, when verifying the identity, time will expire for security reasons so one can’t do it either. Finally, when calling customers support, they say one has to go to a store and prove our identity. What the hell ?? Is this the army or what so, CONCLUSION: a major hassle to use this and it’s not worth. It will be total nightmare. I changed for REMIT.

We are sorry to hear about your experience. We would like to hear more on what caused this negative feedback. If you wish to let us know, please contact us through the following customer service channel: https://bit.ly/3rhzpQA

Came to Western Union because another app referred me to it saying that Wester Union offers the best exchange rate! ( yes , the other app has a price comparison feature before you progress with your transfer). So I came here. It turned out that WU only offers great rates for the very first transfer. Then it comes down significantly from the second transfer onwards. The app navigation is clunky. The remittance was fast but the status change on tracking was not real time : Minutes after I received my money, the WU app still showed my transfer was in progress not letting me initiate a second transfer. All this happens before even while my ID validation was in progress. And then I started seeing ads on the app! That was a big turn off. Three things worry me - why did the app let me remit without saying my ID was validated; why wasn’t the status of transfer updated even after I had received money ( there was a good 10 minute delay); why do I see an ad?

Thank you for taking the time to bring this to our attention. We are sorry you did not have the best experience using our app. Western Union offers to send money in minutes worldwide and calculates its exchange rates based on commercially available interbank rates plus a margin. Most exchange rates are adjusted several times daily in line with the relevant closing rates of global financial markets. Fees and applicable foreign exchange (FX) rates may vary by brand, channel, and location based on several factors that are subject to change without notice and are not guaranteed.
If you need assistance checking the status of a money transfer or the ID verification status, we kindly invite you to contact our Customer Care through the Chat option at https://www.westernunion.com/au/en/contact-us.html or by calling 1 800 173 833.
We appreciate your input and will share it with the relevant team for further review. We aim to enhance our services constantly and hope to offer you an improved experience soon.