Pet Circle: Shop pet supplies 4+

I love them product and service, but I got post problem with them. I lost my post once, and when I check deliver picture, even it was during delivery, it was open one side. So they send me again, and at the sametime, I saw one of my neighbor post that from pet circle, that also one side open of the box. I really wish them to fix this problem. cat and dog food it not very cheep, so if they could see inside and if it is same food with their pet food, I could have mind to stole it. Please please double taping please please please. if next time it happen again, I would not use here.

Hi there, thank you for taking the time to leave some feedback. As this is in regards to your deliveries please contact our customer service team on sales@petcircle.com.au and they will be able to assist further. Kind Regards, Pet Circle. 🐾

The app does not show accurate stock levels, so I had no idea when ordering that some of my items were not in stock.

For an order placed 16 August I received no updates until I contacted Pet Circle a week later to find out why our order had not been sent. The agent was not sure but said everything would be dispatched two days later.

It’s the 29th today and while we received an ‘order packed’ message on Thursday by email and text, a week later, the order has yet to be dispatched. Moreover, the app still doesn’t reflect the status change while the website does, which means the different systems aren’t communicating with each other despite surely being interconnected. Bizarre.

Follow up with the next agent who said the items weren’t in stock, hence the delay.

The worst part is the zero communication. We’ve had to buy the items in person since.

What’s the point in going with Pet Circle if comms are so poor that you can’t plan your pets’ meals and the bricks and mortar places offer price matching that eliminate the perceived savings? 😞

Hi ukstairs, thank you for taking the time to leave us a review. We are sorry to hear the recent experience you have had with us in your order being delayed. This is certainly not the level of service we want to be providing. Please feel free to reach out on sales@petcircle.com.au with the subject Attention Samantha and we can look into this more for you. Kind Regards, Pet Circle. 🐾

I LOVE petcircle - but the app has a lot of limited functionality. I don’t purchase anything without reading the reviews first - it’s one of my favourite things about the PetCircle website. The app lacks the functionality to read any reviews on any items - you can only see the star rating & how many customers have reviewed the product.
I do love the store credit now being auto applied to your checkout though - saves a heap of time speaking with the lovely customer service team.

HI wjbea667, Thanks for taking the time to leave us a review. We are so glad you are loving Pet Circle. We appreciate you taking the time to provide feedback on the app so we can continue to improve it. This is something we can certainly look at working on in future. Kind regards, Pet Circle. 🐾