Optus Device Check 4+

Easy to do follow promoting

I did the assessment and got the result saying that my phone is in good working order and get the quote of $99 upgrade fee. However after I redeemed the upgrade offer, I went back home, finished data transfer between the old and the new phone, reset the old phone to wipe personal data(so the app was wiped as well) and went to another Optus store near my office the next day to return the phone, the staff said the phone is not in good working order because it has some scratches on screen - in order to be eligible for $99 upgrade the old phone has to be in “re-sellable” status which is not the case even if I pointed the Ts&Cs to him.
What’s the point of using this app if Optus staff doesn’t recognize the assessment result and apply their own discretionary decision to determine whether I should pay $99 as normal upgrade or $245 damage fee?

Don’t bother using this to check your devices condition….stated a new phone was in “poor condition” wt….
If you’re silly like me and think this would work like Telstra’s phone checker and their upgrade and protect $15/month add on plan - think again.
If you’re happy to be charged the $249 each time you return a phone that’s in perfect condition…then this is for you, if not, you’ll find yourself wasting time calling Optus to challenge it.
**Never had an issue with Telstra’s upgrade and protect device exchange😞 save time and money and go elsewhere.