N26 — Love your bank 4+

Ahhhhh (choir of Angels)

As an immigrant moving to Germany, I was shocked to discover that what I believed to be one of the most technologically advanced countries in the world still had the same banking system that Noah used. Thank god for N26, the ark of the banking system. When the flood comes the others won’t be ready, but N26 will. Real time transaction processing (who knew?!) the ability to restrict your card in a flash using your phone, and what you can deposit cash to your account in Rewe? It’s doc urging edge even the checkout operators don’t believe it’s true half the time (scan the barcode on your app instead of your right after your payback card and watch them go into a tizz! It’s the small things in life. If nothing else support the bank who supports creatives (I don’t think it’s a maths graduate writing the copy for their app updated. I only have one gripe with this bank, and I’m sure they are sick to death of hearing it from me. As the squeaky wheel he’s the grease, I will persist. I thought the new metal card, as elite as it is, might address my concern but alas it was not to be. I will remain hopeful though, the super new moon was a good omen after all. N26, when will you give us a way to deposit our cash for free?!

Best Bank app

I highly recommend N26! So much better than actual bank in Europe. Customer service is always very helpful.
The fact of having instant transfer is a plus. No more waiting for 2 or 3 days before getting your money from others or from a different account of yours.

Card never received.

I ordered a card almost a month ago and still yet to receive. Impossibile to contact anybody by phone or email, only chat. For the third time in 2 weeks a person ordered another card blaming the post office for the missed delivery. I asked for a tracking number and incredibly 3 times out of 3 the chat dropped. Not to mention the € 25 for an express delivery with ETA 3 to 7 days, I think it’s stealing. When I said that the site states up to 3 days the chat person blamed again someone else … in this case DHL that due to COVID they deliver with extensive delays. So why not to change it in the site? Or put a light box? €25 for a card delivery? Isn’t a life time client worth more than that? The purpose was good and they present themselves well but the substance is lacking. Moving on to something better.

Developer Response ,

Hi there, Thank you for leaving a review.
First of all, we are sorry to hear that you've had a negative experience.We advise you to check the following guidelines for our card delivery. We kindly ask that you check your shipping address is correct by going to My Account > Settings > Personal Settings > Shipping Address.


We advise you check that you have met the following conditions for your card delivery:


1) In some markets such as Germany your name must be on the mailbox and doorbell at your address. If a different name is on the mailbox, please add it to the 'additional info' in your mobile app. You can also add your building number, floor number and door code to the 'additional address info' in your mobile app.
2) You need to enter your postal code without any spaces.
3) Your address must be a residential address.

You can find more information about out card delivery on our support centre page here: (https://support.n26.com/en-eu/cards/order-and-delivery/when-will-my-card-arrive).


We'd be happy to advise you further. We're available on Twitter via @N26_Support, or Instagram via @N26. You can also message us on the N26IT, N26FR, or N26ES Facebook page.
Best Regards,
Ben, Your N26 Support Team.