Kogan.com Shopping 4+

Amazing

Absolutely no stress with Kogan, even with everyone else mucking around I stopped buying online but I ended up giving Kogan a go & I am only sorry I didn’t shop with them sooner. They ship when they say, no delay & arrives on time. I cannot recommend them any higher! Now I have done my second purchase & still will not buy anything else online as the stress & not getting on time but Kogan not only have amazing deals & great prices all round they are a breath of fresh air for those of us in Metro Melbourne & again no excuses they are not letting us down like most businesses at present. Thank you Kogan!! I will be doing lots more shopping with you in the future.

Developer Response ,

Hi there, thanks for your kind words and taking the time to leave your positive review! We're always excited to hear from our loyal customers and we're very happy to hear you're enjoying our products, prices and efficient delivery! We hope you continue to enjoy the Kogan.com shopping experience, especially during this difficult time for Melburnians.

Scammed, Disappointing and dissatisfied

I ordered an item this Christmas as a present for my partner from kogan, and of course I did not receive it. The BIGGEST problem with this order was kogan was selling the item to me where they did not even have a stock for it, yes you heard me right no stock for it and yet o paid for something not knowing it’s not gonna get delivered. I am using the app to track and as everything seemed just fine with legit shipment status being created but the of course no parcel was revived by the courier company. I spoke to the courier services to make sure of my parcel to be delivered on time and found out the truth behind the whole scheme. So kogan never really deployed my item on the first place (because there were no stock to begin with) later when I got in touch with kogan customer care through emails they disregarded the fact that the item was ever picked up by the courier service and asked me to wait till a certain date, by now it’s been 7 days passed the delivery date and nada, later customer care service gets back to me saying “their experienced freight is going to handle my delivery” ALL LIES, that never ended up happening. All in all I get final messages for taking refund and a mere apology.
Sadly it is almost too late for me to find the wishful present for my partner anymore. Thank you so very much for your assistance Kogan.

10/10 will never recommend!

Don’t ask for help

I asked a simple question, would a replacement part Kogan sells, fit a Kogan brand machine. After waiting over a month for a reply I was told they don’t make recommendations. After restating my request, explaining I wasn’t after a recommendation, just wether it was the same dimensions. I was told my enquire would be forwarded to the supervisor. That was 2 months ago with no reply. I would hate to have a more significant problem. Well the saga continues, in frustration I purchased what they called a universal replacement, Belatedly they finally contacted me to say no it won’t fit! I then asked for a credit/refund and still no reply to that email however to their credit they did source me a genuine replacement but now I stuck with a comparatively expense useless “universal” replacement. The biggest problems has been the snails pace of their replies and issuing added help tickets! Beware!

Developer Response ,

Hi there, thanks for sharing your feedback with us. This definitely doesn't sound like our intended customer experience - would you be able to send an email to app-feedback@kogan.com.au with the details of your order and existing tickets with our Customer Care team? We'd like the opportunity to investigate this further on your behalf.