Fly Tyer Magazine 4+

I have subscribed to Fly Tyer magazine for a digital subscription for a number of years and have had no problem reading the digital form … until now.
Back in April, I went to read the latest edition and was asked to login to my subscription. I entered my login and password and got the message ’Failed to login’. I emailed customer service, advising them of my issue and the emailed me back advising me to delete the app, download it again and retry. I did this to no avail. They then advised my to enter my email address as login and password, but this didn’t work either. Over the subsequent months I kept emailing them by they never resolved my problem. In the end I asked for a credit as they couldn’t resolve my access issues, which they did.
I then thought, perhaps if I resubscribe using a different email address, I might be able to access their digital magazine again. I did this and received an email confirming my subscription, along with instructions to download the app, and to use my email address for both login and password. I downloaded the app (again) and followed their instructions only to receive the dreaded message ‘Failed to login’.
Great, I thought. Maybe I should check my subscription. I went to their website, ‘Manage my subscription’, and entered my email address only to receive the message ‘This email address isn’t associated with an account’!
I’m not sure where to go from here. I’m still keen to subscribe but just wish they could solve my access problem. As I said in the opening ‘VERY DISSAPOINTED’.

Have 16 previously paid for magazines that I can’t update with this new updated app. It tells you that they have to be re-download but it doesn’t work when I go to restore them. I will give Apple some credit they refunded my most recent purchases which was 4 magazines after they looked into my billing history on iTunes. But due to their Terms & Conditions they couldn’t do the other 12 which I get. My oldest magazine I purchased in 2016 - So somebody should get back to me out of the three parties I contacted Apple, MCC Publishers & Fly Tyer Magazine. Waiting on the last MCC & Fly Tyer, so come on guys how about it. My original total was 16 mags at $4.49 I’d be happy just to be contacted, but won’t hold my breath.
Kind Regards, F Rodder

Have just downloaded latest App.- needed to delete previous version. Layout and functioning of App. Much improved. Downloading much faster but still require Internet connection after download - a pity if you like to read your mags away from your Internet connection. There is a solution - download your selected mag onto your desktop computer and then load it onto your I-pad via I-tunes. You lose many features however. Still working on this! It is often difficult to obtain Fly Tyer in Australia - with much time wasted searching newsagents for the latest copy and then paying an excessive $. It is a pleasure to now receive my subscription "on-line". Congratulations - looking forward to future quality information and further app. improvements.
Hooksflyfishing (Australia).