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Citi AU 4+
Citibank Australia
-
- Free
iPhone Screenshots
Description
Enjoy the convenience of accessing your accounts on the go with the Citi Mobile® App.
We’re constantly improving our mobile app to offer you a more personalised, easy and intuitive experience that keeps you on top of your finances.
Manage your account
• Log in securely and quickly with Face ID®, Touch ID® or your fingerprint
• Activate your new cards, select or reset your Card PIN
• Conveniently check your balance, monitor transactions and view your statements
• Receive alerts so you can be notified of activities on your account
• Temporarily lock and unlock your credit card or report it lost or stolen
• Access personalised offers and discover other benefits
Make payments and transfers
• Tap ‘Convert to Instalments’ on your dashboard to easily convert credit card transactions and statement balances into monthly instalments
• Add your Citi Credit Card directly to Apple Pay via the Citi Mobile® App and enjoy fast and easy payments
• Convert up to 90% of your available credit from your Citi Credit Card/Citi Ready Credit Account into Citi Quick Cash. Quick Cash allows you to access cash and repay in monthly instalments
• Use Citi PayAll to earn Citi reward Points or Qantas Points when you pay your rent, education expenses, taxes, electricity bills and more with your Citi Credit Card. Fees are applicable
• Use your Citi reward Points to offset purchases made on your Citi Credit Card
Citi branded deposit and home loan accounts have now moved to NAB, please visit citibank.com/nab for more information.
The use of the Citi Mobile® App is for our customers only. Content provided via the app is not specifically created for any territory other than where we operate / are licensed to operate.
National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) is the credit provider and issuer of Citi branded financial and credit products. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to provide transitional services.
Our/us/we means NAB unless the context otherwise requires it.
“Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trade marks and derivations thereof are used temporarily under licence by NAB from Citigroup Inc. and related group entities.
What’s New
Version 16.9.7
Minor enhancements and bug fixes.
Ratings and Reviews
Useless app.....won’t upgrade
While this app was ok, nothing flash, it did load in a reasonable amount of time. The last few months it has been getting progressively slower.
A new development....I went to log in, then required to update which is taking far longer than it really should. How can an international bank have such a useless app? It’s not like your customers can go into a branch. As such, customers deserve a far better online experience. Failing that, bring branches back and hire people.
I have used other banks online services, and not only are they quick and user friendly, they actually work.
As of the end of me writing this review, I’m still waiting for the update to complete. Very poor customer service there.
Developer Response ,
Hi, we're sorry to hear that you've had a negative experience and would like to find out more to be able to solve this issue as soon as possible. Can you please email us more details on the specific issue you are experiencing to aus.social.customerservice@citi.com and include your contact number? Thank you in advance.
Will not recommend
I’m totally unsure how a bank like this in this modern era can actually survive and withhold its customers. Zero customer service, useless app...etc. It takes 3 days to speak to a customer service officer- poorly connected in the Phillipines, and not even getting a straight answer! I used their credit card solely for the Emirates awards programme, but with the absence of travel in the covid era, I cannot justify paying a high fee on such credit card, and perhaps should just stick with my bank! I’m surprised I have stuck with them for such a long time!
App - errors out and says try later. Seems stable now.
Update:
Deleting and reinstalling the App many times on old and new phone has finally made it stable. I have now used it three times without error since leaving this review. Something was not right. It seems like something was corrupt. Star rating updated also.
Original review:
As indicated on the title, can not use this app without error. Why ? It can’t be that hard to make a stable app. Comm Bank’s App works first time every time. Citibank I spend hours trying to pay bills every time. It takes multiple attempts every time to login. I thought it was my old phone, but upgrading from an iPhone 6 to an iPhone 13 has not fixed the problem. Once upon a time banking was easy and straight forward. Login , check balance, pay bills all on one session. That’s a pipe dream. Get the app fixed.
Developer Response ,
Hi, we're sorry to hear that you've had a negative experience and would like to find out more to be able to solve this issue as soon as possible. Can you please email us more details on the specific issue you are experiencing to aus.social.customerservice@citi.com and include your contact number? Thank you in advance.
App Privacy
The developer, Citibank Australia, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Citibank Australia
- Size
- 312.8 MB
- Category
- Finance
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- ©Citigroup Inc.
- Price
- Free