Jamf Self Service 4+

As someone on the user side of this service, my experience has been frustrating…

Lots of bugs when installing approved apps (requiring reboots, reinstalls, and at one point a full reset of the phone), newly added apps by our admins not showing up for days or ever, and inability to install approved apps and error messages that don’t lead towards a resolution with admins.

I don’t know what this tool looks like from the admin side of things, but the experience from the user side has been frustrating.

I am not sure why some reviews are poor or there isn’t more 5 stars on this app. This app is used together with Jamf Pro. For those that don’t know this makes giving your users the access to install apps without them having to use their personal Apple IDs. You can also assign purchased apps and this will avoid your org losing money by having people buy their own apps and then reimbursing them but you will never have a license for the app if that employee leaves in the future. Together with Apple Business Manager or School Manager together with Apps and Books (formerly VPP) this has helped tremendously. Having users with iPads in my org all across the US asking me for an app and being able to give them access so easily and cleanly is priceless. JAMF FOR LIFE!!!

Our user base is a very unique set of users. They prefer things to “just happen” by magic. For us, Applications are best scoped directly to devices, however we were able to leverage the power of Bookmarks in Self Service for creating a one-stop shop for all the web shortcuts to mimic the application that we use on our Windows computers. Mac users now have easy access to all those daily use items that they were accustomed to finding all in one place. This makes it easier for everyone to get to where they need to.