Banfield Pet Hospital 12+

I enjoy this app a lot for making an appointment in a pinch. A while ago my parents dog got hurt, nothing deadly (thankfully). But it was dire to me. He got a scratch on his eye. I quickly checked all the local Banfield’s on the app near me and got an appointment for that following afternoon. Using the Banfield app I was able to schedule this appointment and leave notes for the vet techs and vets to see before we arrived. I like how the app abled me to see multiple Banfield’s in my area to see who availability would have to see us soonest. All the staff was super friendly and helpful in treating our pup. And we were easily able to book his follow up appointment, which I was easily able to check on the app. This app is super easy to use and clear I will definitely recommend it to my friends and family who struggle with keeping their pet’s vaccine dates and such scheduled to date.

Thank you so much for your feedback. Glad to hear the app is so helpful!

This review isn’t about Banfield Pet Hospital or their service, but their app. Every time I try to login, I have to reset my password because for some reason, my passwords aren’t “saved” in their system. First, every time I try to log in with my current password, it would say “wrong password”. Second, the fingerprint or facial recognition for login doesn’t work even though after every time I create a new password, it would ask me if I’d like to use this feature. And yes, I register this feature every single time. But after a week or so, the new password either won’t log me in or the fingerprint/facial recognition feature doesn’t work. When I try resetting my password, it says my email address is not registered any accounts. However, when I search my email address through the Client ID portal, it says my email address is already registered with an account. WHAT IS THIS? Seriously? I’ve never seen such a contradictory flaw in an app. Especially when my pet is sick. I’m paying close to $500 a year for the OWP that offers free online consultations. To seek help from a veterinarian about my pet’s symptoms. Yet, I have to go through so many obstacles to do so. My pet isn’t feeling well right now and I can’t do anything about it. Literally nothing because of this fatal flaw. I’m hugely disappointed. This app needs serious reprogramming. It’s putting a lot of stress of us and putting my pet’s life at risk.

Hello,

Could you please email us at MobileApp@Banfield.com? We want to look into this issue for you and make sure you're getting the experience you deserve. -Charles, Digital Team

We have used Banfield Clinics all over the state of Texas! We have moved a few times, since we have had Bear, the past 4 years.
We left the Carrolton area in December of 2018 for North Richland Hills. There are plenty of vets around here including a few Banfield clinics. Our family, especially Bear fell in love with the front staff, the vet techs, Dr Martin & Dr Bell. There was one vet tech in particular who got down on the floor to all Bear to check her out and make him feel comfortable. It didn’t take my big Pit Bull baby long (maybe 45 seconds to a minute to fall in love)! Next thing we knew he was sitting down her lap like and child would. Just confirms my gut feeling that he doesn’t realize he’s a dog. He used to never go in back with the lab tech in Grand Prairie or Mansfield. I would have to walk him back there in that (employee only) get him comfortable and then walk away. The vet tech in Carrolton named Amanda earner his trust and would follow her anywhere. So we still drive from North Richland Hills to Carrolton to get his health care. We move that Carrolton family. Unfortunately, we learned here recently Amanda and her man have moved to Colorado, the only positive is she’s still at Banfield in Colorado. Amanda Bear misses you so much. The Banfield Carrolton team gets an All-Star team in my eyes!

Thanks so much for leaving such a nice note - it really means a lot. So glad to hear you've received such great care over the years!