PlantIn: Plant Snap Identifier 4+

as I already informed, the application is great but the translation into Polish requires a lot of improvement. There are many errors, some phrases are used incorrectly and some can be misleading.

Dear Valued Customer! Thank you for your feedback! We're glad to hear you find the app great overall. We appreciate your insights about the Polish translation and understand how important accurate translations are for a better user experience. Your comments will be forwarded to our team for review, and we’ll work on improving it. If you have any specific phrases you’d like to highlight, feel free to share at support@plantin.xyz! We're here to help and enhance your experience with PlantIn!

I used the free trial period, after a few minutes, when it turned out that the advice on the care of a given plant, for each one is the same, I immediately gave up a further premium subscription in the application, after 3 weeks it turns out that my resignation was not processed and the funds were taken from my account every week! The application is incredibly expensive and it’s a simple scam, because I can not believe that every plant requires identical care, and as we can read in the reviews, I am not the only person who, despite the resignation from the premium version, downloaded money from the account

Dear Valued Customer! We sincerely apologize for the inconvenience you’ve experienced. We understand your frustration with the premium subscription and the advice provided by the app. Our team is committed to ensuring that all users receive accurate and personalized care tips for their plants. Please be aware that customers are not billed without their consent. Regarding your subscription issue, please contact us directly at support@plantin.xyz so we can promptly address the situation. We are continuously working to improve our service and ensure that such issues do not occur in the future. Have an awesome day!

I’ve been charged a fee even though the pop-up on the screen was showing 3- trial days free of charge. I’ve reported it to the customer service and asked for the refund, instead of solving the issue I’ve received an offer with a lifetime access, when I said I’m not interested and asked again for the refund nobody replies to my emails for the last 10-days. Looks like customer service doesn’t exist at all.

Answer to the developer:

Sorry but you never answered to my emails. I think you don’t bother to resolve my issue, like to other ppl.

Dear Valued Customer! We sorry for the inconvenience you've experienced. We sincerely apologize for any inconvenience you've faced with our customer service. Rest assured, your concerns are important to us, and we are committed to resolving them promptly. If you have any further questions or need assistance, please feel free to reach out to us again, and we'll be happy to help you. Thank you for bringing this to our attention, and we apologize for any frustration it may have caused. Have a wonderful day!