BetterMe: Health Coaching 12+

There are advantages to the application, everyone will find their own. I will describe what I didn’t like about the experience of working with it and why I refused to subscribe: 1. the application does not take into account my health problems, although it seems that after clicking on the advertisement I filled out a form. 2. The application is not interested in my experience with the exercise program and why I skip certain exercises, and does not adapt to my needs. 3. Video examples of some exercises do not correspond to what was said in the voice. 4. The instructions are announced when you are already performing the exercise at full speed and not before. 5. when unsubscribing, there is no way to indicate a reason, only a pre-configured selection of pre-defined answers, where I am to blame :)

Hello. Thank you for sharing your comment. You see, BetterMe is not intended to be used for any diagnosis, advice, prevention, or treatment of a disease or medical condition, and it is not a medical device or application. Thus, any workout & meal plan should be revised by a doctor if you have any conditions that require extra attention. We would also appreciate it if you could provide a brief video recording that shows the difference between guidance and the exercises. Please send it to gethelp@betterme.world. By the way, you may preview each exercise before starting. Just click on the workout itself to see the description below. If you wish to add anything, please get in touch with our friendly team via email. Best regards, Team BetterMe

Be careful, the company uses illegal consumer practices - actually form of scam. "Free trial package" is in fact PLN 10. And after accepting this one payment (I just really wanted to just try it), without giving consent to collect another payment, it takes another PLN 60 from the account without the possibility of recovering this money. To precise - with each subscription I agree to take a single payment by confirming by Face ID or in my bank - and here it collected two separate amounts in two separate payments, of which I gave consent this way to only one. When its asking about adding a coach to the plan - there is no word about payment and you don't go through the payment system to add it - it just automatically takes the money from bank account without any confirmation (what’s more interesting, I did not connect this account or app with my card, only I paid the first 10 PLN by confirming by Face ID). I noticed from the comments that customer service does not care about customers and its opinions, so they do not return funds at all costs, so it is not worth fighting, it is only a warning to others not to download this application so as not to be scammed. In addition, it is very difficult to cancel the subscription - I did it immediately and I hope that it will not try to charge me again.

Hello! Please rest assured that we have nothing to do with any tactics you mentioned. Most likely, you chose an additional plan, which is why you see two different payments. Please mind that the purchase is possible only with your direct approval. We are always glad to help our customers with any questions or difficulties. Please reach us at gethelp@betterme.world or provide us with the 8-digit ID number of the email you have received in the automated reply. This way, we will find your account, analyze the details, and provide further clarification and a resolution. Kind regards, Team BetterMe

I have tried different fitness apps and services and this one is the worst as of now. I understand and trust people work hard to build it, but my user experience is just bad. First, there is no sync between app and web version: even if I log in using the same account, the day exercise is different and if I take in on laptop, it won’t be counted in app — as a result I got different progress on both devices and this a-sync didn’t motivate me at all. Second, the record videos are not recorded smoothly: counts, video and disciplining is often a-synced which makes the process very confusing. A few times noticed that there is a one part of the body element and then they just forget to include the part for the second part. Third: I already canceled subscription last month but this month I was charged again!! I repeated the same action twice to make sure the subscription is not active anymore.

Hi there! Thanks for reaching out to us. We recommend deciding whether you'd like to use the app on a smartphone or computer and sticking to that choice for consistency. Could you please send us a video illustrating the issues you mentioned in the workout video? Also, if your subscription has been successfully canceled, it should not be renewed. We'd appreciate it if you could reply directly at gethelp@betterme.world so we can locate your account, check the details, and provide further clarification and a resolution. Thanks! Best regards, Team BetterMe