China Bank Mobile App 4+

These past months the app consistently lags, requires multiple logins (due to “timeout session” which i am sure is not due to our internet connection) before i can enter the app successfully, making it difficult to carry out transactions smoothly. It’s frustrating when you’re in the middle of something important and the app just shuts down unexpectedly. This is a major concern. A banking app should be dependable. I hope Chinabank’s developers take these issues into consideration and work towards improving the overall performance and reliability of the app.

Hi, please send us an email at online@chinabank.ph so we may assist you. Thanks!

Chinabank app is an underrated app. Of all the mobile bankings I have, this is by far the most efficient and convenient! My favorite feature is the NOW transaction wherein I can withdraw even if I forgot to bring my card or I just wanted to have a faster transaction if there’s a long queue at the ATM. While waiting for my turn, I will transact my desired amount to be withdrawn using the app then I’ll just take note of the reference and OTP. I think not many are aware of this amazing feature. My second favorite is the peek balance. I can easily see my balance without having the trouble of logging in. It’s secured because you have the option to put your biometrics or face ID. What I would like suggest for improvement in this app is to have the option to remove or delete some of your saved contacts/billers/accounts because it tends to be too crowded while scrolling thru my most frequently used contacts. I also have deactivated credit cards that are still at my billers which makes it confusing for me. Overall, I love chinabank mobile banking! It’s rare that I’m taking my taking my time to write a review. This shows how much I appreciate this among the rest while others never fail to disappoint.

Thank you for your continued patronage, and we look forward to serving you further!

CBC seriously needs to put money into developing a better mobile banking app. This version in just simply outdated. Very difficult to use. In serious need of an overhaul. It’s embarrassing to compare it to other mobile banking apps. The user interface is the least friendliest I have ever tried and it just simply keeps on crashing every now and then. It doesn’t even have a fingerprint/face ID log in option which is seriously surprising considering how advanced mobile phones are nowadays and you’d think it’d be an automatic option for mobile banking apps.

You should take client feedback seriously and put thought and money into developing a better mobile banking app. You are waaaaaaaaay behind your competitors, which is seriously a shame because China Bank is a good bank only to be given a poor reputation due to an outdated app.

Hi, please send us an email at online@chinabank.ph so we may assist you. Thanks!