PrepLadder for NEET PG/FMGE/SS 12+

Even the downloaded videos doesn’t play, notes doesn’t load ,app keeps on crashing many times in a day. This happens daily without a gap. The videos doesn’t play no matter what you do or how many times you try to play that one particular video it’s not gonna play for that day or even few days after also. It’s very frustrating to face these multiple issues as a routine daily. There should be a feature of negative ratings on the App Store so that people can rate negative to such apps. I hope PrepLadder team improves these bugs but it doesn’t look like that they care.

Dear User, we express our utmost apologies for the inconvenience caused. In order to provide you with effective assistance, we kindly request your feedback in extensive detail. Kindly reach out to us at help@prepladder.com and, if feasible, kindly share a screenshot of your posted review.

I am a pediatric superspeciality course subscriber.. the problem I am facing for last three months regarding contents, they told there will be videos regarding general pediatrics and there will be separate superspeciality videos in each section.. for the last three months no superspeciality videos are there in video section they are telling it is getting uploaded but the issue remains as it is, the content management is worst, when I am searching a topic in search bar a video of superspeciality faculty is coming but the same is no where present actual video section..everytime I search a topic a new video comes in search result which is no where present in actual video section..and worst part is I have intimated the issue via email probably 4-5 times they contacted and raised a query but the query remains unsolved from their end so worst support section as well.. have paid for full course and now video dilemma persists constantly!! I think I have done a mistake subscribing pediatric ss dream pack, should have opted from other platform!

Dear User, we express our utmost apologies for the inconvenience caused. In order to provide you with effective assistance, we kindly request your feedback in extensive detail. Kindly reach out to us at help@prepladder.com and, if feasible, kindly share a screenshot of your posted review.

From past ferry days I’m trying to connect to helpline assistance bt it shows I’m not logged in…..if I’m not logged in to my account how I’m able to use notes and videos ….I haven’t updated the app then how is old faculty videos are gone and there’s no trace of videos I’ve completed..how I’ll check on my process if you guys keep changing app whiteout any notifications….I’ve extended my subscription because I was able to attend lectures of old faculty I’ve already completed half of my lacquers from old faculty and suddenly everything if gone….at least you should keep old videos too …and why are your helplines or contact us feature is not working…please fix it if I’ve know phn before I would hv spend money on other apps ..I want refund seriously…every time there’s some pe problem I’ve to post review to connect with PrepLadder otherwise you guys don’t care …

Dear User, we express our utmost apologies for the inconvenience caused. In order to provide you with effective assistance, we kindly request your feedback in extensive detail. Kindly reach out to us at help@prepladder.com and, if feasible, kindly share a screenshot of your posted review.