HDFC Bank MobileBanking 4+

I would like to tell you that certain features don’t work properly , like when you open FD in deposits and check interest rate then app immediately crashes and it close down , then when you open it again you have to re-enter your password , but due to some technical fault the earlier session was still active so you have to wait . There are bugs in many features. Hope to see update and get more user friendly application with extra layer of security . Sir please provide a simple section in which user can check his/her points earned and that data should be update frequently as per transaction. Its like if you made certain amount of transactions than for that transaction it show cashback or reward point if person is eligible . There should be transparency for the users , so he or she can check up rewards point and cashback regularly. Hoping to see modifications in your app and transparency for users .

Hi, we regret the inconvenience caused. Request you to write to us at support@hdfcbank.com along with your registered contact details and a screenshot of the page with ref ID MB280920-27 in the subject line. Will revert to you.

The app is one of the most buggiest banking apps I’ve come across. From auto-resetting passwords, auto logging off, to terrible UI decisions, it’s designed to make customer’s life difficult. Despite it, I’ve been managing to use it somehow and usually when I open the app, I’m asking for the password with my customer ID already keyed in.

Today, I opened the app and it asked me to accept T&C. I scrolled down and then pressed the tick to accept terms, yet it kept asking me to accept terms first which didn’t make sense. In the end, I found a hyperlink within the terms which needs to be clicked to visit a website with another set of terms and conditions, return back to the app and then tick the terms for it to work. This is a prime example of how NOT to build UI. This is designed to make customer’s life difficult ag every step.

On accepting terms, it is asking me to register my device for extra security. I keyed in my customer ID and phone number and I’m presented with some error to visit my profile page and select login methods—except I’m currently in logged out state so I cannot visit this profile page. So now, no matter what I do, I cannot login. It’s just a garbage app. Hope the reverted back to the previous version which atleast worked.

Dear Customer, regret the inconvenience that may have been caused and are keen on discussing the concerns you have. Please click on https://bit.ly/2Lzhyn3 to submit the complete concern. Please mention reference number TT12092200018 along with the requested details for us to help you with the solution.

Have only tried the updated app for few functions - Add a Payee / Transfer via NEFT. Doesn’t seem to be a big change over the old app but am sure HDFC Bank will continue to make improvements. Didn’t like the following features:

1. During transactions, little banners (bank’s additional service advertisements) pop up on the bottom of the screen and doesn’t go away till the time we manually close them using the ‘X’ mark. This is an annoyance as you have to stop in the middle of whatever you are doing to close the banner and then continue as some of the screen for transaction in progress is hidden behind it.

2. After making a third party transfer, the receipt can be downloaded but it also mentions the available balance in your account. Now, if you have to send the proof of payment to a third party (Society Maintenance Charges, school fee, etc.) and you are not comfortable sharing your bank balance with everyone the you have to use third party tools to hide that information. Hope the developers will look into this.

Hi, the 'Share' option lets you share a transaction summary with the payee without disclosing your account details. We request you to use this feature and avoid taking screenshots. Also, we apologies for the inconvenience caused. Our team prioritizes giving all our customers a user-friendly experience, thereby enabling customers to navigate within the App with ease. However, we take this opportunity to forward your feedback to the relevant team.