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Salesforce Field Service 4+
salesforce.com
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- Free
Screenshots
Description
The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.
Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.
Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.
Features:
- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access relevant Knowledge Articles to help you finish tricky tasks.
- Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Easily obtain proof of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after completing jobs.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
- Declare your time off by recording it in the application
- Scan barcodes and QR codes directly from the app
- Intuitively visualize the different steps required to finish complex jobs with work order line items
- Quickly get up to speed by viewing asset service history information.
What’s New
Version 250.3.0
Meet Salesforce Field Service 250
* Track your time sheets in areas of sporadic or no network connectivity.
* View your files in organized folders with content libraries.
* Measure your space with Augmented Reality. (iPhone 11+)
* Use a widget on your home screen to access, view details, update the status, and navigate to your next appointment.
* Minor fixes and improvements.
Ratings and Reviews
Slow
Sometimes takes way too long to show the job. i don’t want to look at it, I just need to accept it so I can get going.
Too many steps, very annoying, just want to accept,travel,on site,close, in ONE go.
SalesForce Is Horrible
This application and the entire salesforce suite are slow clunky cumbersome and make task take longer then they should, constant sync issues and frequent app crashes with a lack of any idea what people in the fields that each application is designed for really encounter daily.
The fact that it takes so long to sync across systems shows me this application and the others in salesforce are poorly executed and well below par compared to other systems on the market.
The entire approach makes me wonder if they even consulted anyone in the field or was it just the management team.
The lack of simplicity and overall poor UI make for a frustrating experience.
Avoid Salesforce as it will cost you time and money!
Truely an terrible app
This app has never ending problems with the simplest of tasks. Something as simple as uploading more than 1 photo at a time. Give me errors with syncing.
Once the error is there it has a “tap to resolve “ button which does nothing but add to my frustration.
Every simple task has several slow steps.
This app needs to be designed from the ground up, with consultation by people who would actually use it, not office workers.
App Privacy
The developer, salesforce.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- salesforce.com
- Size
- 328.2 MB
- Category
- Business
- Compatibility
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- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
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English, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Location
- This app may use your location even when it isn't open, which can decrease battery life.
- Copyright
- © 2024 by Salesforce.com, Inc.
- Price
- Free