EA app Info Hub

The EA app for Mac has arrived! EA’s new optimized Mac platform is coming soon! The EA app for Mac will soon replace Origin as our primary Mac platform. Late last year, we officially launched EA’s next-generation game platform, the EA app, for Windows OS. A faster, more reliable, and more streamlined experience – it’s the best place for you to experience EA’s incredible games, services and content.  We’ve been working to bring the same updated experience to our Mac players. Today, we’re excited to say that the EA app for Mac will soon replace Origin as our primary Mac platform. The EA app is our fastest and lightest Mac client to date. With the new streamlined design you will easily find the games and content you’re looking for and discover your new favorite games. With simple content downloads and background updates you can ensure that your games are ready to play when you are.   We will be inviting Origin players on supported macOS devices to make the move soon. To make the transition to the EA app as simple as possible, all your games and content, including games previously installed, will be ready and waiting for you on the EA app by the time you receive your invitation. Your local and cloud saves will transfer forward ensuring you can pick up where you left off. New players can start by downloading a new favorite game and jump into the action with our optimized experience. The EA app will be available soon for supported macOS devices. We’ll let you know when it’s available for download. We look forward to welcoming you to the EA app! Check out other amazing EA stories on ea.com/news.

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Understanding and Troubleshooting Common EA app Error Codes This guide aims to shed light on the topic of understanding and troubleshooting common EA app error codes. Whether you're encountering issues during installation, launching a game, or connecting to online services, having a grasp of these error codes can empower you to resolve the problems swiftly and get back to your gaming adventures. EA app installer Error Code & troubleshooting Top 11 most common Error Codes: INST-18-4103 - Incorrect hash value INST-14-1603 - Unknown fatal error INST-3-1920 - Failed to start Background Service INST-14-1460 - Local operation timeout INST-21-1152 - Installer already running INST-14-12002 - Network timeout INST-14-12029 - Connection failed INST-14-1601 - Windows Installer Service Missing INST-21-577 - Signature validation error INST-14-5 - Access denied INST-14-1612 - Installation source missing Common troubleshooting steps If you encounter issues while installing the EA app, please try the following steps to resolve the issue: Restart your PC, Download a new copy of the EA app installer from ea.com/ea-app, Ensure that you have a stable network connection, Run the new installer. Specific steps for some common errors can also be found below If problems persist please let us know at EA Answers HQ.

Welcome to the EA app! Click here to download! General Questions What is the EA app? The EA app for Windows is Electronic Arts’ all new, enhanced PC platform where you can easily play any of your Origin games and discover new favorites. Is the EA app for EA Play members only? Nope, the EA app is available to anyone with a Windows PC that meets the minimum specifications. I need some help, who can I contact? You can ask questions on the EA forums here or reach out to EA Support here.  What platform is the EA app available for? 64-bit minimum versions of Windows 7, 8.1, 10 & 11. I am a member of EA Play or EA Play Pro on Origin. Will my membership transfer? Yes. Why should I use the EA app instead of Origin?   "Origin is a platform that's been around for over ten years. Given its age, it unfortunately has performance and reliability limitations, and we've heard our players' feedback about those issues. The EA app is meant to be an answer to that feedback: it's built from the ground up to be a faster, lighter and modern app built with the future in mind. All your Origin purchases are there, too." EA app and Functionality/Features What will happen to my friends list?        Your Origin friends list automatically transfers over once you log in to the EA app, so you don’t have to worry about remembering all those player IDs. Plus, it’s super easy to import friends lists from Steam, Xbox, and PlayStation from within the EA app. Origin used to have "x" feature (wishlist, gifting, etc.) when will "x" be available in the EA app? The EA app will consistently be updated to serve all players better over time. If we see significant demand for "x" feature, we'll be sure to use that feedback to craft the future of the app. Where can I access advanced launch options? The game tile in your library has a button to access game properties which contains the advanced launch options. Shift + F1 for the in-game overlay is an input used by my game. How do I fix this? You can turn off in-game overlay in the Settings, which is accessible by clicking on your profile thumbnail. Account FAQ Does my account transfer to the EA app? Yep, you can log in to the EA app with the same credentials you use for Origin. Will my saved data and in-game hours transfer over? Yes. Any game that lists in-game hours on Origin will list those hours on the EA app. Saved data currently on your PC or saved via Origin's cloud will also transfer. Will my achievements transfer? Absolutely. Head to a game’s Game Hub in the EA app to view your achievement badges. Games & Owned Content FAQ   What will happen to my Origin games?  Once you download the EA app and log in to your account, all your games should be ready for play. If you find something to be missing from your library on the EA app, please contact EA Support here or make a bug report here. What if I notice one (or more) of my games is missing. What do I do? We've worked really hard to ensure all games and content previously available on Origin are ready for you on the EA app. If something is missing, and you believe it should be in your library, please contact EA Support here or make a bug report here. What will happen to my in-game purchases? Your in-game purchases will carry over when you log in to the EA app. Will I have to re-download my games? No re-downloading necessary. Any games you already installed on Origin will appear in your collection on the EA app, ready to play. If you don't see any of your games, DLC or other content, that's a bug. Please contact EA Support here or make a bug report here so we can help resolve the issue. I purchased a game on Origin. Where do I download it?  Purchases are tied to your account, and your account is used on both the EA app and Origin. In other words, it doesn't matter which EA platform you used to purchase your game, you can download it from either the EA app or Origin. I purchased a game on ea.com. Where do I download it?                Purchases are tied to your account, and your account is used on both the EA app and the website. In other words, it doesn't matter which EA platform you used to purchase your game, you can download it from the EA app.  I'm looking to purchase DLC that I can't find on EA.com. Where can I buy things like in-game currency, bundles or other microcontent?   While there may be some content unavailable for purchase through EA.com, you will be able to find and purchase any of this content on the EA app directly. Origin for Mac vs EA app for Mac FAQ I use Origin on my Mac. What do I need to do?   Nothing at all. Origin for Mac is still the place you can access your games.              The EA app & Steam I play EA games on Steam & Epic Games. What does the EA app mean for me? The EA app has been integrated with Steam and Epic Games! When you launch an EA title through either of those clients, the EA app may launch alongside it in order to run the game.  Troubleshooting The EA app won't launch no matter what.             Please attempt a full restart of the application. If a restart of the app doesn't work, try restarting your computer. If that also doesn't work, contact EA Support here or make a bug report here. Can't launch "x" game from the EA app. Please attempt a full restart of the application.  If a restart of the app doesn't work, try restarting your computer. If that also doesn't work, contact EA Support here or make a bug report here. Why are games missing from my library? Games shouldn't be missing - you've likely found a bug! Can you contact EA Support here so we can dig into this for you? The EA app is crashing    Do you have an error code? Contact EA Support here or make a bug report here so we can help you resolve this issue.