マントラ オン マリー - ブリスベン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 878 件のレビュー

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70 Mary Street, 4000 ブリスベン, オーストラリア

説明

ホテルのその他の情報

  • 市の中心部に位置するロケーション

  • 設備の充実した広いアパートメントルーム

  • 広々としたジム、屋外プール、デイスパ

  • ショッピング施設やレストランが集まるエリアが徒歩圏内

  • 受賞歴を誇るデイスパが敷地内にあります

当ホテルの客室

ホテル所在地

マントラ オン マリー - ブリスベン

70 Mary Street
4000 ブリスベン
オーストラリア

GPS:-27.472089, 153.026861

電話番号
ファックス +61 7 3102 5194

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • フィットネスセンター
  • Wifi
  • エアコン

プール

The pool is located on level 3 and is open from 6:00am until 10:00pm. The pool is accessible through the gym. For the safety of our guests, please note that no glass is permitted around pool areas.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  878 件のレビュー

トリップアドバイザーの評価  3.5/5  1,822 件のレビュー

Nightmare - Do NOT stay here

トリップアドバイザーの評価 1.0/5

M W トリップアドバイザー認証口コミ

The carpet was visibly dirty and stained, the room key needed to be re cut 4 times to work, there was visible dirt on carpets, floors, surfaces. I would not stay here, parking is a nightmare - in the event that you do book/ secure it you will be met with tenants blocking the driveway/ access/ spaces/ driving dangerously. The staff were very friendly but couldn't do anything regarding the rooms not having having been cleaned. There is no food and construction work is 24/7. This was so bad i have asked it be removed from our corporate travel system. I've never stayed anywhere this dirty, i can now see multiple reviews regarding the need for cleaning to be reviewed - which means it's not been reviewed/ attended to after multiple pieces of feedback.

Hi Melinda, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the issues you experienced during your stay at Mantra on Mary. It is unacceptable to hear about the cleanliness of your room and the state of the carpets, as well as the challenges you faced with parking and access. We take your comments very seriously and will address them with our housekeeping and maintenance teams immediately. Your feedback about the room keys and the noise from construction is also important, and we will work on improving these areas to ensure a better experience for our guests. I understand your frustration, and I’m truly sorry that we fell short in providing the quality of service you expected. We are committed to making the necessary improvements, and I appreciate you bringing these matters to our attention. If you are open to it, I would love the opportunity to discuss your experience further and regain your trust. Please feel free to reach out directly. please email me at travis.barnes@mantra.com.au Kind Regards, Travis Barnes Front Office Supervisor

hotel of last resort especially if you are not fit and young

トリップアドバイザーの評価 2.0/5

dcahz トリップアドバイザー認証口コミ

Dont stay here unless there are no other options as it is soo noisy and next to a construction site. Parking is very limited and on a first come first served basis, The units are very old and tired. The bathroom is really dangerous being a shower over a bath. There are no antislip mats on the tiled floor or the bath and the residual cleaner in the bath makes it even more slippery. It is a very high sided bath so really hard to get into. There is no breakfast

Hi Dcahz, Thank you for sharing your feedback regarding your recent stay at Mantra on Mary. We’re truly sorry to hear that your experience did not meet your expectations. We apologize for the noise issues related to the nearby construction site and understand how disruptive this can be. We’re also sorry for the inconvenience with our parking arrangements. Unfortunately CBD Parking is quite scarce and we try to prewarn all of our guests prior to arrival. We appreciate your comments about the bathroom and the safety concerns you mentioned. We take these matters seriously and will review the current setup to explore possible improvements, including the addition of anti-slip mats. Your feedback helps us address these issues to enhance guest safety and comfort. Regarding breakfast, while we do not offer this service, we are always happy to provide recommendations for local dining options. Thank you for bringing these concerns to our attention. We hope you might consider giving us another chance to provide you with a more satisfactory experience in the future. Warm Regards, Travis Barnes Front Office Supervisor

Avoid at all cost!

トリップアドバイザーの評価 1.0/5

Dave S ビジネス - トリップアドバイザー認証口コミ

Massive construction site next door working through the night= ZERO SLEEP🤬. Having rooms open on that side of the building show a lack of respect for guests. When I quizzed reception they said that they worked “quite late”. DO NOT STAY HERE!

Hi Dave, Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you faced during your stay at Mantra on Mary. I understand how disruptive the noise from the nearby construction site must have been, and I apologize for the impact it had on your ability to sleep. We strive to ensure our guests have a comfortable and restful experience. The construction work is unfortunately beyond our control as it is a state development project who do not advise when they will have a heavier impact with noise. but we are exploring ways to mitigate its impact on our guests. We appreciate your comments about the room location and will review our procedures to better manage this situation in the future. We value your feedback and hope that you might consider giving us another opportunity to provide you with a more pleasant stay. Kind Regards, Travis Barnes

Worst stay ever

トリップアドバイザーの評価 1.0/5

louisemB7823EB Couples - トリップアドバイザー認証口コミ

Do not stay. The noise works go all night and it’s impossible to sleep. DO NOT STAY Didn’t notice it was all night although it says could end at 10. IT DOES NOT had to leave and then book another hotel. When I rang the lady on the phone was horrid and more or least advised I was an idiot. Mmm sorry from interstate I don’t know your building activity nor am i interested

Hi Louise, Thank you for sharing your feedback, and I’m very sorry to hear about the challenges you faced during your stay at Mantra on Mary. I understand how frustrating the noise from the nearby construction must have been. Unfortunately, the construction is part of a state government Cross River Rail project, which sometimes involves night work approved by the government and is beyond our control. We are aware of the impact this can have on our guests and are exploring ways to better manage and communicate this situation. I also regret to hear about your experience with our staff. We strive to provide excellent customer service, and I’m sorry if our response did not meet that standard. Your feedback about the phone call has been taken seriously, and we will address this with our team to ensure a more supportive approach in the future. We appreciate your comments and hope that despite this experience, you might consider staying with us again under better circumstances. We aim to provide a more restful and positive experience for all our guests. Kind Regards, Travis Barnes Front Office Supervisor

Enjoyable stay

トリップアドバイザーの評価 4.0/5

Davideciccaglione ファミリー - トリップアドバイザー認証口コミ

The hotel is well positioned in the Brisbane CBD. Rooms are comfortable and cosy, receptionist was polite and welcoming.

Hi David Thank you for taking the time to share your positive feedback about your recent stay at Mantra on Mary. We’re delighted to hear that you enjoyed your stay and found our location, rooms, and service to your liking. It’s wonderful to know that our receptionist made a positive impression, and we appreciate your kind words about our comfortable and cozy rooms. If you have any additional comments or suggestions on how we can make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm Regards, Travis Barnes Front Office Supervisor

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 221 件のレビュー 5.2/10 快適さ
  • 195 件のレビュー 2.7/10 設備
  • 117 件のレビュー 2.9/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。