迪拜里克萨斯高级酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 3,157 评论

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The Walk Jbr, Jumeirah Beach Residence, Al Mamsha Street, 643660 迪拜, 阿拉伯联合酋长国

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迪拜里克萨斯高级酒店

The Walk Jbr, Jumeirah Beach Residence, Al Mamsha Street
643660 迪拜
阿拉伯联合酋长国

GPS:25.0804, 55.136

电话
传真 +971 4 520 0001

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从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  3,157 评论

TripAdvisor 评级  5.0/5  7,901 评论

Best service from RIXOS Godiva staff

Tripadvisor 评级 5.0/5

Vishmi s 经 TripAdvisor 认证的评论

The Rixos premium Dubai was the best experience which I had in my life.we visit there with my friends.we have so much fun there specially the lobby was super cool and amazing.Btw we visit the lounge called Godiva omg!!There so friendly and professional the guy who assist us ( Dilshan ) & the lady who served us (andela) was giving the best service all the time!!! sooo the best place to get relax and have the best drinks from professional Batista's is godiva cafe. THANK YOU!

Dear M. Vishmis, Thank you for the time you spent to share your feedback on your recent stay at our Godiva lounge. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kindest Regards, Guest Relations Team

Pleasant Stay

Tripadvisor 评级 4.0/5

Aimee566 家庭住宿 - 经 TripAdvisor 认证的评论

Pleasant Stay We have been to Dubai a couple of times so are comparing this to other hotels we have stayed at. We are party of 3 including our 8 month old baby stayed at the Rixos for 10 nights in room 3306. Pre-arrival I sent an email to reservations team, this wasn’t ready properly and I felt just got a blanket response back. Arrival - we didn’t receive a particularly good welcome. The hotel is situated directly on Al Mamsha Street and doesn’t really have much of a driveway so you are dropped off in a busy area. I only ever saw 2 concierge staff working here, they always seem busy and there never seems to be someone to help with doors/bags/pram. This is the same on exit/arrival from hotel. When you leave or arrive back at the hotel no one seemed to say hello/welcome back etc. Just a nice touch at other hotels which is missing here. The street itself is really busy with slow moving traffic from early afternoon - late at night. Just FYI nothing to do with hotel. We arrived around 22:00 and didn’t receive a welcome drink/towels on arrival. Again nice touch usually received at other hotels. Hotel were quick to check us in and deliver luggage to room. Housekeeping were also quick to get us a cot and baby chair for our room and help with removal on mini bar (we needed the space to put things) Room - we opted for a one bedroom suite as we like to have space when travelling with a baby. The room is lovely, finished well. Pillow menu available too with large choice. There isn’t anywhere near enough storage at all. There are no drawers in the room to put anything, there are two bedside drawers that are perhaps thin enough to slide a newspaper in nothing more. One wardrobe however we really struggled to put everything away as I normally like to for long stays. We had to keep our daughters things out in the room on the bench that runs along the bedroom window. Our view was mostly of the building site of the new Five hotel next door. But this is Dubai there’s always building works. Housekeeping in our room was good - sorry I can’t remember gentleman’s name however room was kept clean and he was always very polite when we saw him. Breakfast - seating is a little chaotic, sometimes you are shown to a table and sometimes not. Sometimes you receive warm welcome, sometimes not. Food was nice with lots of options to vary your meals throughout your stay. Georgette was very efficient and friendly, especially with our daughter. Chef who makes the omelettes also very friendly. Pool area - I would say this area is the best from any hotel I have stayed in Dubai. Pool itself is huge and quite deep but there are lots of different levels, seating etc. Staff here are really efficient - Musa from housekeeping was wonderful assisting with getting a bed in the shade everyday for our baby. He is really pleasant and always happy. All lifeguards we encountered were really friendly however always efficient at their jobs. We ate in Azure most days - food was lovely and staff pleasant. Archie was really friendly around the pool area. Spa - myself and partner had 60mins Thai massage. This was wonderful - my therapist Linda was really welcoming and great at her job. Relaxation area post treatment is beautiful overlooking the pool/sea - they also had a violinist here which was a nice touch. Godiva- we had coffees/cakes here a couple of times. Food and drink was nice. Live musicIan’s in this area too which is lovely. Check out - we were assisted by Bibam who was absolutely wonderful, his level of hospitality was excellent. When he heard us booking a taxi he offered hotel vehicle complementary due to our long stay in a suite. He was everything I felt the hotel was lacking for our stay. Overall there just seems to be a friendliness level of hospitality missing from the hotel. Check out was the first time we received a truly warm welcome which was a shame. This is the most we have paid for a stay in Dubai and feel the amenities in the hotel match up however I felt we had received better hospitality at other hotels.

Dear M. Aimee, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Moreover, we are glad you enjoyed the beauty of our pool area. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kindest Regards, Guest Relations Team

Shoutout Musa!!

Tripadvisor 评级 5.0/5

elliebbb Friends getaway - 经 TripAdvisor 认证的评论

We had an amazing stay at this hotel! The pool area was the highlight. A special shout-out to Musa from the pool team for his outstanding service. He was always attentive, friendly, and went above and beyond to ensure a great experience. Highly recommend this place for a relaxing getaway!

Dear Valuable Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Rixos Premium Dubai hotel and are delighted to read that we were able to match your expectations. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards, Guest Relations Team

Jaffar was amazing.

Tripadvisor 评级 5.0/5

26TeeTee7 经 TripAdvisor 认证的评论

Our stay was excellent due to Jaffar in Housekeeping as he ensured all our needs were met. The room was always cleaned to a great standard. The recommendations from the pillow was accurate to our needs and Jaffar was always professional and friendly. Thank you Jaffar for also personalising our stay.

Dear Valuable Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Guest Relations Team

Perfect!

Tripadvisor 评级 5.0/5

Serhataaa 经 TripAdvisor 认证的评论

Everything was perfect so far, service was impossible! Thanks a lot to Musa from house keeping he was the best employee in the hotel! He always treated us with respect and fulfilled all our wishes. I can highly recommend the hotel to anyone planning a vacation in Dubai.

Dear Valuable Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Rixos Premium Dubai hotel and are delighted to read that we were able to match your expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Guest Relations Team

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其他网络用户评价我们的酒店

  • 1,224 评论 9.6/10 位置
  • 1,524 评论 8.8/10 房间
  • 2,692 评论 9.3/10 服务
  • 15 评论 6.9/10 上网
  • 936 评论 9.1/10 食物
  • 771 评论 9.2/10 清洁度
  • 675 评论 8.7/10 氛围
  • 629 评论 9.3/10 早餐

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