Pullman Brisbane King George Square 5성

고객 평점 (ALL 평가) 3.8/5 3,673 리뷰

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호텔설명

호텔 추가 정보

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

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호텔 위치

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  3,673 리뷰

TripAdvisor 평가  4.0/5  2,497 리뷰

Rude Staff

트립어드바이저 평점 1.0/5

zola0027 Couples - TripAdvisor 인증 리뷰

Called past midnight to ask about my reservation due to emergency changes as the booking is for that day. The night manager was very rude and had no interest in helping. He told me that "it's 1am, call back at 7am when reservations is in." Had zero phone manners and customer service skills, and it was as if I was troubling him by calling. It's like as if I called McDonalds (they would probably treat you better).

Dear zola0027, Thank you for taking the time to share your experience. I sincerely apologize for the unhelpful interaction you had with our staff during your emergency situation. This is certainly not the level of service we strive to provide, and we will be addressing this matter to ensure our team upholds our standards of professionalism and care, regardless of the time. We appreciate your feedback and hope to have the opportunity to provide a more positive experience in the future. Sincerely, Roshit Manmohan Front Office Manager

좋은 위치 친절한 직원

고객 평점 5.0/5

홍인표 가족 - 전체(All) 통지 확인

위치가 정말 좋습니다. 직원분들도 친절하세요 특히 조식 식당의 여자 메니져분 아주 친절하세요 재 방문의사 있습니다.

Dear H., Thank you for your positive feedback. We’re delighted to hear that you enjoyed the convenient location and found our staff, particularly in the restaurant, to be kind and helpful. It’s great to know that the friendly service at the rooftop bar and the atmosphere made your stay even more enjoyable. We look forward to welcoming you back on your next visit. Sincerely, Roshit Manmohan - Front Office Manager

Enjoyable stay

트립어드바이저 평점 3.0/5

Mark F TripAdvisor 인증 리뷰

Perfect place to stay with friends definitely coming back again. Smooth check in. and very well explained everything to me and my friends. breakfast buffet have lots. of nice choices to have. Definitely coming back again. Special thanks to Kaye, Richard, Jaen, and Puja

Dear E5336LWmarkf, Thank you for your wonderful feedback! We're thrilled that you and your friends had an enjoyable stay with us. It's great to hear that check-in was smooth and that you found the breakfast buffet to offer a wide variety of delicious choices. I'll be sure to pass along your special thanks to our staff—they'll be delighted to hear that they made a positive impact on your experience. We look forward to welcoming you back again soon! Sincerely, Roshit Manmohan - Front Office Manager

Thank you for the wonderful vacation

트립어드바이저 평점 5.0/5

Alex G TripAdvisor 인증 리뷰

I want to express the gratitude that we - Alex and my wife Ellie Great have to the staff and management of Pullman Hotel at King George Square in Brisbane. We’ve checked in for an impromptu three-day getaway from the daily grind and were very happy with our choice. An error by Bookings.com was promptly dealt with and we had our accommodation and recommendations for places to visit and experience. Duty manager Viashvik Modi was quick and resourceful in helping us with our requests for transportation, room service, and concierge. Breakfast is amazing and a good start for a busy day. With breakfast like that, you can easily skip lunch – a true English breakfast (baked beans included).

Dear V1323TRalexg, Thank you for sharing about your experience with us. We are thrilled to hear that you enjoyed your three-day getaway with us. It’s always our goal to provide exceptional service, and I'm glad to know that Viashvik was able to assist you promptly with your requests. We are also delighted that you enjoyed our breakfast offerings. Your kind words about our staff and services are greatly appreciated, and we hope to have the pleasure of welcoming you both back for another memorable stay. Sincerely, Roshit Manmohan - Front Office Manager

One star

트립어드바이저 평점 1.0/5

StacyC1503 TripAdvisor 인증 리뷰

Extremely disappointing stay at Pullman Brisbane King George Square. As a regular guest and Platinum member, this was by far my worst experience. The room was dusty and outdated, with constant water hammer noise in the bathroom. Check-in was unwelcoming as a Platinum member when I asked for any Accor benefits —staff rudely informed me I should’ve paid for an upgrade via Nor1 Upgrades in the app. I had hoped the recent change in hotel management would bring improvements, but unfortunately, it hasn’t. We left early and even skipped breakfast. What was once a 5-star hotel has severely declined. Pullman must do better for loyal guests. One star.

Dear StacyC1503, Thank you for taking the time to share your experience, and I sincerely apologize for the disappointing stay you had with us. As a Platinum member and regular guest, you deserve a high level of service and comfort, and it is disheartening to learn that we did not meet your expectations. The issues you encountered, from the room's condition to the check-in experience, are unacceptable, and I am sorry for the inconvenience and frustration you endured. Your feedback regarding the room will be addressed with our housekeeping and maintenance teams. Additionally, I regret the way your Platinum benefits were communicated, and I assure you this will be reviewed to ensure all staff provide the courtesy and recognition our loyal guests deserve. We are committed to improving and restoring the level of service you have come to expect from us. I hope we will have the opportunity to welcome you back someday and provide you with a stay that reflects the high standards of Pullman. Sincerely, Roshit Manmohan - Front Office Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 897 리뷰 8.6/10 위치
  • 2,089 리뷰 5/10 객실
  • 1,741 리뷰 6.5/10 서비스
  • 62 리뷰 3/10 인터넷 가격
  • 875 리뷰 5/10 안락함
  • 621 리뷰 4.5/10 청결도
  • 446 리뷰 3.6/10 편의 시설
  • 385 리뷰 6.9/10 조식

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