Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.2/5 2,304 reviews

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3 Kingdom Street, Sheldon Square, Paddington, W2 6BD LONDON, United Kingdom

Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Telephone
Fax +44 20 7266 6010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant & Bar at Novotel London Paddington. Indulge in our stylish, vibrant bar and restaurant serving international cuisine with a colourful variety of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,304 reviews

TripAdvisor Rating  4.0/5  3,272 reviews

Certificate of excellence 2023

If you have kids that is the best hotel in london

TripAdvisor rating 5.0/5

Vanessa L TripAdvisor review

The Halloween party at Novotel Paddington was the highlight of our trip, such a nice touch to give away Paddington bears to our kids, an eventful night with crafted pumpkins, quizz, dj. I will definitely return and truly reccomend to anyone coming to london with family or business. The hotel staff were super friendly. Thank you. Vanessa Logdberg

Getting the details wrong

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

New entrance layout gives a clunky check in process, room good but housekeeping knocking at 1830 to service the room when we have been out since 0830 really? May as well not bother. Twice challenged at breakfast “you’re not on the list” and having to produce booking email…. Next time will simply turn away and ask for a refund. Pool meant to open at 0800, still locked up after 0900…. Wondering if the “booking necessary” thing is actually a scam and it was just closed

Dear Simon C., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Good stay

Customer review rating 5.0/5

Neil M. Business - Confirmed reviews ALL

All good. No incidents, except that the swimming pool was colder than usual.

Dear Neil M., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

the score would have been higher but the hotel was covered in scaffolding

Customer review rating 3.5/5

Malcolm G. Business - Confirmed reviews ALL

The staff were very very helpful and pleasant

Dear Malcolm G., We very much appreciate your comments regarding your stay at the Novotel London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

Great location, hot room

Customer review rating 1.5/5

Tony Business - Confirmed reviews ALL

Hi, great location and nice way to manage reception having an option to sit down. The issue for me was the room´s temperature which was way too hot, and adjusting thermostat did nothing to help. This combined with rather thick blanket really made sleeping difficult. I will try to avoid this hotel just due to room tempereature.

Dear Tony Kristian O., Thank you for taking the time to tell us about your experience at the Novotel London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Bernini Operations Manager Novotel London Paddington

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,493 reviews 9.5/10 Location
  • 1,765 reviews 5.5/10 Room
  • 1,524 reviews 8.4/10 Service
  • 30 reviews 6.9/10 WiFi
  • 814 reviews 8.3/10 Breakfast
  • 645 reviews 6.1/10 Cleanliness
  • 311 reviews 4.8/10 Value
  • 308 reviews 7.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.