ibis Marrakech Palmeraie 3 stars

Customer review rating (ALL Rating) 3.3/5 440 reviews

Best price
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ibis Marrakech Palmeraie - Image 1
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Avenue Abdelkrim Khattabi, Route de Casablanca, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Quiet location

  • 10 min. from the city center

  • Rooms with mountain or pool views

  • Free WIFI

  • Restaurant and bar

Our accommodation(s)

Hotel location

ibis Marrakech Palmeraie

Avenue Abdelkrim Khattabi, Route de Casablanca
40000 MARRAKECH
Morocco

GPS:31.678073, -7.999206

Telephone
Fax +212 5243-34021

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

IBIS KITCHEN

Our IBIS KITCHEN restaurant offers fresh, simple and tasty cuisine. A varied menu of Moroccan and international specialties that will delight the taste buds of foodies and lovers of spicy flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  440 reviews

TripAdvisor Rating  3.5/5  612 reviews

Well located

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Stayed in this hotel for 3 nights and it was a nice place to stay and away from busy Marrakesh. The staffs are very friendly.

Dear mr. L. , Thank you for your kind feedback! I’m delighted to hear that you enjoyed your stay with us and found our hotel to be a nice retreat away from the busy atmosphere of Marrakech. We take pride in our friendly staff, and I will be sure to share your compliments with the team. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay in the future. Best regards, Mohamed Room Division Manager Ibis Marrakech Palmeraie

Well located

Customer review rating 2.5/5

Issa A. M. Friends - Confirmed reviews ALL

The location of the hotel near Taourirt Kasba is an advantage as this historical tourist attraction is within walking distance from the hotel.

Dear ISSA, Thank you for sharing your feedback regarding your recent stay. I apologize that our hotel did not meet your expectations based on your previous experiences with Ibis hotels. We strive to provide a consistent level of service and amenities across all our locations. I understand your frustration regarding the lack of in-room amenities and room service. While we do offer various facilities, including a restaurant and a swimming pool, I recognize that we may have fallen short in certain areas during your stay. Your comments are invaluable as they help us identify areas for improvement. We are committed to enhancing our services to ensure a more satisfying experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the quality experience you expect from the Accor brand. Best regards, Mohamed Room Division Manager Ibis Marrakech Palmeraie

Very poor

Customer review rating 1.5/5

Guest Couples - Confirmed reviews ALL

Room not clean - hairs in bed. Wifi not working. No sockets by bed. Bathroom door doesn't shut. Overall badly maintained.

Good day, Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness of your room, the Wi-Fi connection, and the maintenance of the bathroom door. We take cleanliness very seriously, and I will ensure that our housekeeping team addresses this matter immediately. Additionally, I appreciate your comments about the Wi-Fi and the lack of sockets by the bed; we are currently reviewing our facilities to enhance our guests' experience. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Best regards, Mohamed Room Division Manager Ibis Marrakech Palmeraie

Ants in room

Customer review rating 3.0/5

Jodie M. Solo - Confirmed reviews ALL

There were ants in my room, a lot of them

Dear Jodie, Thank you for taking the time to share your experience with us. I am sincerely sorry for the inconvenience you faced with the ants in your room. This is not the standard of quality we aim to provide to our guests, and we have taken immediate action to address this issue. We hope you will give us another chance to provide you with an experience that meets your expectations. Kind regards, General Manager

safe and secured, good to stay

Customer review rating 3.5/5

Haider A. Business - Confirmed reviews ALL

overall it's okay to stay, but minor things management needs to implement e.g. inside room facilities, slippers, cream, shampoo brush, etc.

Thank you for your feedback regarding your recent stay. We're glad to hear that you found it overall satisfactory. We appreciate your suggestions about enhancing room facilities, such as adding slippers, cream, and shampoo brushes. Your comments are valuable to us, and we will certainly pass them along to management for consideration. We aim to provide the best experience possible, and your input helps us achieve that. We hope to welcome you back soon and provide an even better stay.

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Other web-users rate our hotel

  • 195 reviews 5.6/10 Location
  • 496 reviews 3/10 Room
  • 497 reviews 7.4/10 Service
  • 15 reviews 3.3/10 WiFi
  • 277 reviews 3.3/10 Cleanliness
  • 212 reviews 3.1/10 Comfort
  • 138 reviews 3.9/10 Breakfast
  • 112 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.