Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 739 reviews

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Aspernbrueckengasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telephone
Fax +43 1 90303555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  739 reviews

TripAdvisor Rating  4.0/5  1,937 reviews

Certificate of excellence 2023

Great stay

Customer review rating 4.5/5

Vicki Friends - Confirmed reviews ALL

We enjoyed our recent stay at the Novotel in Vienna. It was well located, within easy reach of the city centre. The staff were very friendly and welcoming. Our room was spacious with all the amenities we required. The breakfast was well stocked and tasty. Would definitely recommend this hotel.

Dear Vicki, Thank you for your feedback. We are thrilled to hear that your visit to Novotel Wien City was enjoyable and met your expectations. It is gratifying to know that our convenient location, the professionalism of our staff, the spaciousness and amenities of your room, along with the variety and taste of our breakfast offerings contributed positively to your stay. Our team takes great pride in delivering an exceptional experience for our guests, and your recommendation is the highest compliment we can receive. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Markus Koller, Cluster General Manager

Worst experience ever

Customer review rating 1.5/5

Bleonora M. Families - Confirmed reviews ALL

We had a family holiday celebration and we stayed for two nights from 26-28 October and booked two rooms 714&715. We had problems with toilet door in room 715 and we told receptionist they did nothing,water in the fridge was opened like in a slum hotel. Next day both sinks were blocked and shower was blocked and flooding. Really really dissatisfied from Novotel when I have been in different Novotel hotels in Europe and had the best experience and paying nearly 1000 euro and leaving the place unsatisfied and for a 4 star hotel the staff didn’t do anything leave me with the worst feeling and never going back to any of your hotels in the future , not even mentioning the smallest room ever

Dear Bleonora, Thank you for sharing your review about your recent stay on multiple platforms. We are truly sorry to hear about the issues you encountered during your stay. Our guests' comfort and satisfaction are of utmost importance, and it is clear that we fell short in your case. Regarding the concerns with the room amenities, we would like to apologize for any inconvenience caused by the plumbing issues - which we have already fixed during your stay and the open bottle in your minibar - this should certainly have been noticed upfront by our team. We were also happy to provide you with some extra tissue boxes during your stay as you seemed to be very keen on them. Our team strives to maintain high standards of maintenance and cleanliness, and we regret that your experience did not reflect this. Furthermore, we are disheartened to learn that our room dimensions did not meet your expectations. While our rooms have been designed to optimize space and comfort, we understand that preferences can vary, and we are sorry to hear that you found your room to be smaller than anticipated. We are also sorry to hear that our breakfast selection did not live up to your expectations. We take pride in offering a variety of options to cater to our guests' tastes and will consider your comments as we continue to improve our breakfast offerings. Once again, we apologize for any shortcomings during your visit and would welcome the opportunity to discuss your concerns in more detail. In a nutshell, I think we can conclude, that we are not the perfect match for your expectations, yet your comments will help us to further improve and extend the high level of quality and standards which we are proud of providing to all our guests on a daily basis. Best wishes, Markus Koller, Cluster General Manager

Prima locati

Customer review rating 4.0/5

Francois Business - Confirmed reviews ALL

Centraal hotel uo to standard

Beste François, Bedankt voor uw feedback. We zijn verheugd dat u de locatie van Novotel Wien City waardeert, met zijn centrale positie op slechts een korte wandeling van de prachtige oude stad en vele culturele hoogtepunten. We betreuren het echter te horen dat niet alles tijdens uw verblijf naar wens was. We bieden onze excuses aan dat de douche niet voldeed aan onze hoge standaarden van onderhoud en comfort. We nemen uw opmerkingen serieus en zien dit als een kans om onze service te verbeteren. Verder begrijpen we dat het essentieel is dat alle faciliteiten van onze kamers in optimale staat zijn en streven we ernaar om dit te waarborgen. We hopen dat u heeft kunnen genieten van de vele faciliteiten en diensten die ons hotel te bieden heeft, zoals de gevarieerde ontbijtbuffet, onze comfortabele vernieuwde kamers en de gezellige 'Family and Friends'-restaurant. Daarnaast nodigen we u uit om bij een toekomstig verblijf de rustige sfeer aan de achterzijde van het hotel of onze exclusieve Executive kamers met balkon te ervaren. Graag tot een volgende keer. Met vriendelijke groet, Markus Koller, Cluster General Manager

Well located

Customer review rating 5.0/5

Radica Families - Confirmed reviews ALL

Very good service

Dear Radica, Thank you for taking the time to share your feedback. We are pleased that you found our service to your liking, and that our central location contributed positively to your time in Vienna. However, we note your comments regarding the separate toilet arrangement. We understand that preferences vary, and we strive to provide accommodations that meet the diverse needs of our guests. We appreciate your feedback as it helps us to understand where enhancements are most needed. We hope that you will stay with us again in the future. Best wishes, Markus Koller, Cluster General Manager

Outstanding!

TripAdvisor rating 5.0/5

alanherbie Solo travel - TripAdvisor review

This hotel has been excellent for me. I stayed there during the summer and it was a very positive experience, and I stayed again in September and it was equally impressive. The staff were very welcoming and helpful, Chantal was very kind and her colleagues were too. Great location, very comfortable rooms, great facilities and everything for a fine stay. I’ll be returning for sure. Many thanks to everybody there!

Dear Alan, Thank you for your positive review, we appreciate it. It's truly rewarding to know that your stay with us at Novotel Wien City was a remarkable one. We are delighted that you appreciated our welcoming staff, comfortable accommodations, and the convenient location of our hotel. It is great to hear that Chantal and her colleagues were able to make your stay even more enjoyable. Your kind words affirm the hard work we put into ensuring our guests have a wonderful experience. We look forward to seeing you on your next visit. Kind regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,099 reviews 8.9/10 Location
  • 1,069 reviews 7/10 Room
  • 885 reviews 8.1/10 Service
  • 18 reviews 7.1/10 WiFi
  • 608 reviews 7/10 Breakfast
  • 489 reviews 7.3/10 Cleanliness
  • 209 reviews 4.1/10 Value
  • 13 reviews 7.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.