Pullman Berlin Schweizerhof

Customer review rating (ALL Rating) 4.5/5 2,681 reviews

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Pullman Berlin Schweizerhof - Image 1
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Budapester Strasse 25, 10787 BERLIN, Germany

Description

Hotel extras

  • Located at the Zoological Garden and only a few steps from Kurfürstendamm

  • Free WIFI throughout the hotel

  • 18 flexible conference rooms with daylight, some with terrace

  • Parking garage with direct hotel access

  • Fit&SPA-Lounge with pool

Our accommodation(s)

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787 BERLIN
Germany

GPS:52.506158, 13.343712

Telephone
Fax +49 30 26961000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLEND BERLIN KITCHEN AND BAR

The restaurant BLEND berlin kitchen and bar draws inspiration from the city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,681 reviews

TripAdvisor Rating  4.5/5  4,429 reviews

Certificate of excellence 2024

Well Located

Customer review rating 5.0/5

Laura Business - Confirmed reviews ALL

I had a meeting in a building directly behind the hotel so this was a great place for me. I enjoyed looking out the window at the z00 - although I saw no animals from there, I saw the leaves turning on the trees, The staff were all kind and pleasant to work with.

Dear Laura, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that your stay at Pullman Berlin Schweizerhof was overall enjoyable. We are delighted that you appreciated the convenience of our location and the serene views of the zoo's changing foliage. It's also pleasing to know that our staff provided you with a warm and efficient service during the booking process. However, we regret to hear about the inconsistencies you experienced with the Wi-Fi connection and the difficulties with the TV. We understand how important reliable internet access and quality leisure facilities are to our guests. While we do not offer Smart TVs, we aim to ensure our entertainment options are of high quality and will review the availability and clarity of our TV channels. Finally, we are glad that the beauty of Berlin's green spaces added to the enjoyment of your visit. Our central location, indeed, offers a unique view and easy access to the city's main attractions. We hope you found the rest of our amenities, including the biggest hotel pool in Berlin and our extensive breakfast buffet, to your liking as well. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Hotel Pullman Berlin Schweizerhof

Nice stay

Customer review rating 5.0/5

An Business - Confirmed reviews ALL

As always very polite and kind service at reception, bar, restaurant, breakfast. Nice and clean room with a view over the zoo.

Dear An, Thank you for sharing your positive review. It warms our hearts to hear that your stay at our hotel was a memorable one. We are delighted that you appreciated the attentive and courteous service from our staff, the pristine condition of your room, and the picturesque view overlooking the zoo, which is a highlight for many of our guests. Our team works diligently to ensure all areas meet our high standards, and we're glad this was evident during your visit. However, we've noted your remark regarding the vegetarian dish containing Parmesan cheese. We take such observations seriously and will certainly reevaluate our menu offerings to ensure they are accurately represented and meet the dietary needs of our guests. Our restaurant prides itself on catering to a variety of preferences, and your input is invaluable in this process. Finally, we are pleased that the prime location of Pullman Berlin Schweizerhof contributed positively to your stay. Nestled close to the bustling Kurfuerstendamm and the serene Tiergarten, it offers the perfect balance for exploration and relaxation. We look forward to seeing you again soon. Best regards, Hotel Pullman Berlin Schweizerhof

Room was fine, but staff very unfriendly and spa not working

Customer review rating 2.0/5

Cvr Friends - Confirmed reviews ALL

We booked this hotel because it had a spa (sauna, steambath and pool). Upon arrival it turned out the sauna and steam bath were not working. This was nog mentioned on the hotel page and we received no message about this. Had we known, we would have booked a hotel that was less expensive and had a better location. No compensation (drink or points) were offered for the inconvenience. The pool was quite cold and very busy with unsupervised children. Staff was very unfriendly. Upon arrival not even a hello. As a platinum member I did not receive the drinks voucher, but I thought the new online vouchers would be used, so didn’t say anything. When going for a drink 2 days later it was implied that I lied about not receiving it. When checking out I asked to pat with points. This was done by an other man, I thought the number in the confirmation text was the code, when I said the number he literally snapped at me. He then also snapped at other staff members that were doing something else. No question like “how was your stay”, no question if we needed help with a taxi, not a “thank you for your stay”. I would not recommend the hotel, given the higher price compared to other Accor hotels in the area, the unfriendly and rude behavior of staff and the lack of notification that large parts of the spa were not working.

Dear Guest, Thank you for your feedback, We are pleased that the room upgrade met your expectations, reflecting our commitment to provide a comfortable stay for our guests. We are sincerely sorry to hear about the inconveniences experienced during your visit. The lack of proper functioning of our spa facilities, including the sauna and steam bath, is not reflective of the high standards we aim to uphold. We understand how important these amenities are for relaxation and rejuvenation. Additionally, it appears that the warmth and courtesy that we pride ourselves on were not extended to you upon your arrival and during your interactions with our staff. This is not the level of hospitality we strive to offer, and for that, we truly apologize. We regret that you did not receive the premium internet access as a valued Platinum member of the ALL – Accor Live Limitless loyalty programme, and we acknowledge that our communication regarding the spa availability should have been more proactive. Moreover, it is disappointing to learn that our welcome gestures, such as the welcome drink and amenity, did not meet your expectations. Finally, we are taking your comments regarding the value for money very seriously, as we always seek to provide a service that is worth the investment of our guests. We hope to welcome you again in the future. Best wishes, Hotel Pullman Berlin Schweizerhof

My last stay at the Pullman Schweizer Hof

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Despite being a regular got put up in the South wing. Had pre-ordered a salad for lunch with the booking as I had only a limited slot between checking in and commitments. Were unable to execute on this properly - but neither reception nor room service picked up the phone on me. So had to walk 5 min each from South wing to reception and back, which ate up the rest of my slot. I find their new “scent concept” offensive which hits you walking in and is the reason why I don’t want to eat in the bar/restaurant anymore. I think it’s time to switch hotels in BER.

Dear Guest, Thank you for your feedback, We are disheartened to learn that your recent stay at Pullman Berlin Schweizerhof did not meet your expectations. It is concerning to hear that there were challenges in fulfilling your pre-ordered lunch and that communication with reception and room service was not as prompt as it should have been. These areas are crucial to a seamless guest experience, and we are taking your comments seriously to ensure improvement. Regarding the ambiance of our establishment, we understand that the scent concept, which is designed to create a unique and welcoming atmosphere, was not to your liking. We strive to cater to a wide range of preferences and apologize for any discomfort this caused during your visit. Additionally, we regret to hear that the decor of the room did not reflect the modern and elegant Bauhaus style that we pride ourselves on. We acknowledge your preference for a more updated setting and are mindful of guest feedback when considering future renovations. Your feedback on the ease of access within our hotel is also noted. We aim to provide a convenient and accessible environment for all our guests, and your insights will be valuable in guiding our efforts to enhance this aspect of our service. We hope to welcome you again in the future. Best wishes, Hotel Pullman Berlin Schweizerhof

Good stay

Customer review rating 3.5/5

Alexander L. Families - Confirmed reviews ALL

When arriving to the hotel, we entered the reception and there has been a nice lady welcoming us. By saying my name, the lady from the next counter turned around and sneak into our conversation. She was very harsh and explained me about the breakfast rules, as I didnt book breakfast in advance. She offered a 50% discount if we would book the breakfast during our check in. As we have been invite for external breakfast on day one, I wanted to book breakfast for day two.... but with the discount this wasnt possible, as the discount was only for the whole stay. If thats the rule, its totally nonsense in my view, if the discount is a service or benefit from the hotel, why should I book it to waste the food... with better calculation due to the discount planning, it would be much more efficient. So in the end we didnt went for breakfast and used the hotel only during the night, which didnt bring any additional value.

Dear Alexander, Thank you for taking the time to share your review. We regret to hear about the challenges you faced with our breakfast discount policy and during your arrival. Our intention is always to provide clear and beneficial options for our guests, and we apologize if this was not effectively communicated in your case. Furthermore, we are concerned about your note regarding the air-conditioning and will look into ensuring our facilities function as expected. We also recognize the importance of a fast and reliable internet connection, and your comments have been noted for further assessment and improvement. We hope you were able to appreciate our central location near KaDeWe, the shopping street Ku'damm, and Potsdamer Platz, providing an ideal starting point for exploring Berlin and the tranquil walks in Tiergarten Park. We hope we will have the opportunity to see you again in the future. Best regards, Hotel Pullman Berlin Schweizerhof

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Other web-users rate our hotel

  • 1,239 reviews 8.7/10 Location
  • 1,757 reviews 7.6/10 Room
  • 1,933 reviews 8.1/10 Service
  • 84 reviews 5.4/10 WiFi
  • 1,041 reviews 8.4/10 Breakfast
  • 803 reviews 7.5/10 Comfort
  • 696 reviews 6.5/10 Cleanliness
  • 599 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.