Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,520 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,520 reviews

TripAdvisor Rating  4.0/5  3,391 reviews

Certificate of excellence 2024

Excellent service

TripAdvisor rating 5.0/5

Coco262 TripAdvisor review

The service was excellent, Anusree looked after us so well and ensured we had a great table and everything we needed. Bryon was lovely and was very attentive with the service. Fantastic food, and great view of Excel. Would definitely recommend if you’re going to Excel.

Lovely dinner and great service

TripAdvisor rating 5.0/5

Dr J TripAdvisor review

We ate dinner here while at a conference at Excel. The staff were absolutely lovely - in particular Anusree and Byron who went out of their way to make us feel welcome. The food was delicious. Good choice, freshly made. Excellent unobtrusive service and great value. Would def come back here any time we are nearby at a conference. Your staff are a real credit! Thanks!

Best of staff is Anusree

TripAdvisor rating 5.0/5

Zoltan M TripAdvisor review

It is a nice hotel but the bar staff not really apart from Anusree she is beyond expectations! Lovely girl and she has saved the totally disaster review! Otherwise I would have left a very bad review ! She did fulfill the very best!!!!!!!!!!!!

Hey zoltan45, Thank you for your feedback! We’re thrilled to hear that Anusree made such a positive impact on your stay. She truly embodies our commitment to excellent service, and we’ll make sure to recognize her efforts. We’re sorry to hear that other aspects of your experience did not meet your expectations, and we appreciate your understanding. Your feedback is invaluable as we strive to improve our services. We hope to welcome you back soon for an even better experience! Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Medium level

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Well located & connected. Cleaning services of poor quality in the room (especially dirty floor with belongings of previous occupants left on the carpet). Still, common areas & restaurant were clean.

Great experience

TripAdvisor rating 4.0/5

Dorcas N Business - TripAdvisor review

We travelled as a couple for a get-away. The hotel was lively. The food was great. The rooms were clean and spacious enough. The environment surrounding the hotel was safe and clean, too. We really had an amazing time, the staff were polite and helpful.

Hey Dorcas N, Thank you for sharing your wonderful experience! We're delighted to hear that you and your partner had a fantastic getaway with us. It’s great to know that you enjoyed the food, found the rooms clean and spacious, and felt safe in our surroundings. Our team takes pride in providing polite and helpful service, and your kind words will surely motivate them. We hope to welcome you back for another amazing stay soon! Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

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Other web-users rate our hotel

  • 1,220 reviews 9.2/10 Location
  • 1,737 reviews 6.9/10 Room
  • 1,472 reviews 7.4/10 Service
  • 42 reviews 4.6/10 WiFi
  • 791 reviews 6.1/10 Cleanliness
  • 636 reviews 6.9/10 Breakfast
  • 373 reviews 5.6/10 Food
  • 341 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.