Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,901 reviews

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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,901 reviews

TripAdvisor Rating  4.0/5  1,814 reviews

Certificate of excellence 2024

very poor communication, over charged and delayed checking in

Customer review rating 1.5/5

Walid Solo - Confirmed reviews ALL

I was very disappointed with the price that was over charged to me and the poor communication level from the customer service / reception. Upon checking in, I have been asked to swipe my card into the Pos machine, and to my surprise i have been charged 12% additional to the agreed price. After finding out, i reached out to the reception, and they mentioned that this might be my bank fees. They gave me the invoice, and to my surprise, i see on the invoice that I have agreed to be charged in USD and that a fee is applicable. I was very disappointed reading this as this was not informed to me by the reception. I escalated to their manager, and they apologized about the lack to communication from the front desk agent, and offered to reverse the amount, and i could pay them in cash. However, after many trials, they couldn't reverse the amount and have mentioned that your card is now blocked, and that i have to check with my bank! I spent maybe 30 mins on roaming charges, clarifying with my local bank (back home) about the issue, where they assured me that there is no issue with the card and that any restriction is coming from the supplier (hotel in this case). Actually, my card was working well before and after this transaction. When i came back to the reception and explain my conversation with the bank. They started again trying to reverse the amount, but after many trials and maybe some time, they apologized that they can't do anything as the system is not working. Bottom line, I have spent almost 3 hours to resolve this problem, before unpacking and properly checking in and enjoying my day after a long flight. regards.

Dear C., Thank you for sharing your experience at Mercure SP Jardins. At Mercure, we strive to provide high-level service to each of our customers; therefore, your feedback is very important to us. I was extremely concerned, as you expressed significant dissatisfaction with our services and product. Upon internal review, we found that it was a fee from your international card. I hope we continue to earn your trust, and I, along with the entire team, remain fully at your disposal. Sincerely, Lara Cintra Quality Supervisor

Just acceptable

Customer review rating 3.5/5

Jaime A. Families - Confirmed reviews ALL

The elevators no working well. to much noise in the night. The mattress were old. " days we found our room open. The towels were not change after 4 days, even when we left them on the floor. The TV set had no cable and we could not see anything. I really felt dissapointed , when I compared the one we stood in Santiago (Chile)- (Mercure O´Higgins - It was very good). The servibar war not working.

Dear A., Thank you for sharing your experience at Mercure Jardins. At Mercure, we strive to provide high-level service to each of our customers, and your feedback is very important to us. Rest assured that I have already taken the appropriate measures to address the issues you pointed out, as we are committed to maintaining the quality of our services. Our elevators are currently undergoing improvements to better serve our guests. I am at your disposal. Sincerely, Lara Cintra Quality Supervisor

Otima estadia

Customer review rating 5.0/5

Carla M. Business - Confirmed reviews ALL

Otima experiencia.

Prezada Carla, Aprecio imensamente seus comentários referentes à sua hospedagem no Mercure Jardins. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta, espero revê-la em um futuro próximo. Sinceramente, Lara Cintra Supervisora de Qualidade

Good stay

Customer review rating 4.5/5

Catalina Business - Confirmed reviews ALL

Cumple

Dear B., It is always a pleasure to welcome you at Mercure SP Jardins, and we are delighted with your kind comments, with a special thank you from our team. I am sure that your feedback will encourage us to continue improving the quality of our services even further. We are pleased that everything went perfectly, and we look forward to welcoming you again for your next stay. Sincerely, Lara Cintra Quality Supervisor

Air conditioner broke down

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is dated compared to other Accor hotels. The air conditioner stopped working for more than 36 hours. Despite reporting it to the front desk, nothing was done. It made it very uncomfortable to sleep in the hotel.

Dear F., Thank you for sharing your experience with us at Mercure Jardins. I would like to inform you that your feedback is very important and will be used constructively to improve our service. We had an outside power outage, and our generator kept everything running except the air conditioning. Thank you for telling us about your experience, and I hope you will give us the opportunity to better serve you in the near future. Sincerely, Lara Cintra Quality Supervisor

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Other web-users rate our hotel

  • 559 reviews 9.7/10 Location
  • 957 reviews 6.5/10 Room
  • 992 reviews 7.9/10 Service
  • 48 reviews 2.9/10 WiFi
  • 481 reviews 7.8/10 Breakfast
  • 324 reviews 5.9/10 Cleanliness
  • 276 reviews 3/10 Amenities
  • 162 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.