Hey there Lomographer! We heard you’re looking for assistance and we’re eager to lend a helping hand. Whether you have questions or concerns, want to claim a warranty, or need help returning an item, we’re always here for you! Simply drop us an email at help@lomography.com, and we’ll get started.

• Please help us to help you by using a clear subject line. Contacting us about an order? Just let us know. Want to share your thoughts? Tell us in the subject line and we will prioritize your feedback.
• For smoother assistance, kindly include your order number in your email so we are ready to roll. If you can’t locate it or if your inquiry is regarding something else, no worries – we always do our utmost to help.
• If you have a request about your LomoHome, don’t forget to include your username so we know who you are.
• Show us what’s up! If you’re facing a product issue, snap some photos or take a quick video. This visual aid will enable us to diagnose the problem efficiently and determine the best course of action. We’re not detectives, but we will do our best to assist.

On weekdays (Monday to Friday), expect a swift response that will leave your inbox impressed. Regrettably, we’re not available on weekends and holidays, but we promise to be back with good vibes the next business day. Your satisfaction is our priority!