iPhone 16 Pro
Unbeatable savings & flexibility with your iPhone 16 Pro via the all-new U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!
U Mobile Online Store is an online shop that allows you to make purchases from the U Mobile website. You can shop for mobile devices, prepaid or postpaid rate plans, broadband plans and more from anywhere with an Internet connection.
Eligible subscribers of plans listed below and eligible 5G devices can now enjoy U Mobile 5G.
Postpaid:
U Postpaid 38
U Postpaid 68
U Postpaid 98
U FamilyShare
Unlimited Hero P139
Prepaid*:
U Prepaid 25
U Prepaid 35
U Prepaid 40
U Prepaid 50
*5G access is available via free Daily Ultra Speed or Unlimited 5G Weekends redemption on MyUMobile App.
Please note that U Mobile reserves the right to, without any prior notice, modify, suspend or cease the 5G service (in whole or in part) immediately and at any time.
Mobile Number Portability (MNP) is the ability for users to switch to a new mobile service provider, while retaining their existing mobile number.
For all new U Mobile Prepaid or Postpaid customers, international roaming services are pre-activated and you can start utilising roaming services immediately.
If you are an existing customer with more than 6 months of tenure, you can easily activate your international data roaming service through the below channels:
For non-Malaysian citizens, RM200 deposit per line is required to activate International Roaming service.
For all new U Mobile Prepaid or Postpaid customers, international roaming services are pre-activated and you can start utilising roaming services immediately.
If you are an existing customer with more than 6 months of tenure, you can easily activate your international data roaming service through the below channels:
You can walk into the nearest U Mobile Stores and request for an eSIM for your eSIM enabled device. U Mobile Stores under authorised partners/dealers will be available in the future with the actual dates to be announced later.
The Easy Payment Plan is our device instalment/ownership programme, offering you a convenient payment option while allowing you to continue enjoying the existing benefits of U SaveMore. It lets you spread the fee of your device’s upfront advance payment over a specified period at a 0% interest fee, making ownership more accessible and hassle-free.
With the Easy Payment Plan,
The instalment period ranges from 12 months to a maximum of 24 months, depending on the partnering credit card bank issuer and transaction touchpoint (online or in-branch) may be subject to change. The minimum purchase amount is dependent on the credit card bank issuer. You may refer to the table below for reference.
Banks | Instalment Tenure (Months) |
---|---|
CIMB | 12 Months 18 Months |
Maybank | 12 Months 18 Months 24 Months |
The Easy Payment Plan” offers several benefits, including:
Below are the eligibility criteria to own a flagship phone by Easy Payment Plan programme:
For example, Bank A is a U Mobile partner who offers a 24-month instalment plan at 0% interest. To take advantage of this offer, customers must use a credit card issued by Bank A. This offer is not valid for payments made with credit cards issued by Bank B.
No, for your device to contract tenure, U SaveMore must not be lesser than your Easy Payment Plan.
2 sample scenarios as below:
Is allowable | U SaveMore device contract tenure |
Easy Payment Plan contract tenure |
---|---|---|
Scenario 1) Allowed |
36 Months | 24 months |
Scenario 2) Not Allowed | 12 months | 24 months |
There are 3 payment methods available to the customer to pay their device upfront payment fee.
Payment method | Payment Amount |
---|---|
FPX |
Lumpsum of device upfront payment fee |
Credit Card | |
EPP = East Payment Plan |
(device upfront payment fee) / repayment period to bank |
At our device website (Devices | U Mobile), search for “Contract” and filter by Easy Payment Plan.
Step 1: Select your preferred device here (0% Easy Payment Plan | U Mobile)
Step 2: Proceed to validate your personal details & delivery address
Step 3: Click YES to pay with Easy Payment Plan (EPP)
Step 4: Select your preferred tenure & bank
Step 5: Fill in your credit card details for final payment
Definition | U Postpaid 98 24-month with Upfront |
EPP Tenure 12-month |
---|---|---|
Late payment to | U Mobile | Credit Card Bank Issuer |
Late payment treatment to customer | Your Postpaid line will get barred | Late payment interest rates imposed |
Yes, typically you can settle the outstanding balance of the 0% EPP early with your credit card issuer without incurring any penalties. However, we recommend you check with the participating bank regarding their specific policies on early settlement.
Taking this scenario as a sample, ‘U Postpaid 98 24-month with Upfront’ and EPP Tenure 12-month performed an early settlement with the bank on Month 12.
For this case, the customer still has 12 month's contract balance with U Mobile. To terminate early, the customer would need to pay an Early Termination Fee (ETP) to U Mobile.
For further details about Easy Payment Plan, including eligibility criteria, participating merchants, and terms and conditions, you can visit the nearest branch, or you can contact our customer service hotline for assistance.
You may perform Prepaid to Postpaid upgrade from channels below:
U can also get in touch with us from any of the following channels.
Enjoy a better, faster and safer experience today!
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Have questions? Feel free to DM us!
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