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1. What are some of the benefits of receiving my bill electronically?

It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed.

2. What are the benefits of paying a bill online?

Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks or envelopes), and Invoice Cloud will store your information for future use - but only if you choose to store it.

3. How does the system work?

It is very simple. Here are the 3 steps taken by customers:
- Customer receives email notification or accesses account via the Biller website by clicking on the “View or Pay Your Bill” button.
- Customer locates and views invoice and either enters payment information for a One Time Payment or registers to schedule a payment.
- Customer receives an email confirmation with their payment amount and payment process date.

4. Do I need to register to pay a bill?

Registration is not required for-one time payments. One-time payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.

5. What forms of payment can I use?

You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check our website for eligible credit and debit cards.

6. How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to contact our office to pay again.

7. What are the costs for paying electronically?

There are no signup costs or subscription fees. The non refundable convenience fee when using an ACH transfer (electronic check) from your checking or savings account is $0.45 per transaction.

The nonrefundable convenience fee when using credit or debit cards is a percentage-based or flat rate fee that varies depending on the card type. The convenience fee is automatically calculated based upon the type of card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.

There are fees imposed by biller/invoice cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

8. Will I be able to print a copy of my bill?

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

9. When I sign up to "Go Paperless", will I still receive a paper bill in the mail?

No, you will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered, a second email address may be added if you wish to send notifications to an additional or back up email address.

10. Can I start receiving paper bills again?

Yes, simply go into your profile and under Paperless Options, select “No, I don’t want to go paperless.” Be sure to update/save the change.

11. I received an email stating "Thank you for going paperless", but I did not sign up for paperless.

Option 1: Customer must click on “Complete paperless process” link within email to complete enrollment. If they do not, the paperless option will not be active and will drop off system within a few days.

Option 2: Customer can log into account and cancel paperless registration.
Choose > My Profile > paperless option > cancel paperless registration.

12. I accidentally deleted my current email notification, what should I do?

If you are registered, you can login via your biller website and view the bill there, or you can call your biller’s office and ask them to resend the email.

13. If I have additional questions about my bill or am having trouble registering, who should I call?

The Treasurer's Office, at 509-477-4713, can answer most questions, but if the website is down or inoperable, please call Invoice Cloud customer service at 781-848-3733.