Mobile
This page contains key facts (below) as well as links to some important information about the Sky Mobile subscriptions and services for new customers in the United Kingdom, including the Sky Mobile terms and conditions (PDF) (for access to mobile calls, texts and data services). Please take a few minutes to read this important information carefully.
If you have any questions or want to talk about any of this, please contact us.
Unlimited data plan: Subject to our fair usage policy available at Sky Mobile Fair Usage Policy. Mix anytime. Rolling data to your Sky Piggybank is not available on Unlimited data plans. If you mix from an Unlimited data plan down to another data plan, you will start to roll data to your Sky Piggybank from when your new plan starts. Downgrades effective month following selection. If you mix from another data plan up to an Unlimited data plan, you will still have access to your existing Sky Piggybank and can redeem data as usual for as long as it is valid.
No price rises mid-contract: Your Data Plan price will not increase during your new or existing minimum term. See sky.com/comparison for details. Other prices (e.g. call charges) may increase, and services may vary, including during your minimum term. We will let you know about any material changes before we make them. Details of call rates and optional charges can be found on sky.com.
99% UK Network Coverage: 4G outdoor network available to 99% of UK population.
Awards: Which? Recommended Mobile Phone Provider April, 2022. Expert Reviews Mobile Network Awards: Best Value September, 2021. Choose Mobile Awards: Best Value April, 2022.
Offers:
£5 off introductory 100MB data plan: For new and existing customers with any purchase of a phone or tablet. Offer lost if you upgrade or Mix your data plan (standard price currently £5pm). Price of 100MB plan subject to change
MacBook data plan connection: All Apple MacBook models (MacBook Air M1 13”, MacBook Air M2 13”, MacBook Air M2 15”, MacBook Pro 13”, MacBook Pro 14” and MacBook Pro 16”, MacBook Air M3 13", MacBook Air M3 15") require a compatible dongle for data plan connection. Data plans purchased through Sky Mobile can be used with compatible dongles, or in other compatible devices. Data plan subject to 12-month min term. Subject to availability. 18+. Direct Debit. Terms apply.
Unlimited data for £35 a month: Subject to status and credit check. Offer only available on new plans and when taken on a SIM-only contract. Data offer lost if you Mix to another plan. Not available with any other offers. Your Sky Mobile data plan price will be fixed for 12 months (excludes VAT changes). Data Plan subject to 12-month minimum term. Terms apply.
Unlimited data for £25 a month: Subject to status and credit check. Offer only available on new plans and purchased with a phone. Data offer lost if you Mix to another plan. Not available with any other offers. Your Sky Mobile data plan price will be fixed for 12 months (excludes VAT changes). Data Plan subject to 12-month minimum term. Terms apply.
3GB for £6 a month: Subject to status and credit check. Offer only available on new plans. Data offer lost if you Mix to another plan. Your Sky Mobile data plan price will be fixed for 12 month (excludes VAT changes). Not available with any other offers. Data Plan subject to 12-month minimum term. 18+. Terms apply.
5GB for £8 a month: Subject to status and credit check. Offer only available on new plans. Data offer lost if you Mix to another plan. Your Sky Mobile data plan price will be fixed for 12 month (excludes VAT changes). Not available with any other offers. Data Plan subject to 12-month minimum term. 18+. Terms apply.
25GB for £10 a month: Subject to status and credit check. Offer only available on new plans. Data offer lost if you Mix to another plan. Your Sky Mobile data plan price will be fixed for 12 month (excludes VAT changes). Not available with any other offers. Data Plan subject to 12-month minimum term. 18+. Terms apply.
50GB for £12 a month: Subject to status and credit check. Offer only available on new plans. Data offer lost if you Mix to another plan. Your Sky Mobile data plan price will be fixed for 12 month (excludes VAT changes). Not available with any other offers. Data Plan subject to 12-month minimum term. 18+. Terms apply.
100GB for £18 a month - Save £288: Subject to status and credit check. Usually 100GB for £30 a month. Save £12 a month for 24 months. Offer only available on new plans and when purchased with a device. Data offer lost if you Mix to another plan. Your Sky Mobile data plan price will be fixed for 12 month (excludes VAT changes). Not available with any other offers. Data Plan subject to 12-month minimum term. 18+. Terms apply.
Built for Apple Intelligence: Apple Intelligence will be available in beta on Mac with M1 and later, with Siri and device language set to U.S. English, as part of macOS Sequoia later this year
Google Pixel 8 (128GB) - Save £108: Based on a saving of £108 on the total cost of the Google Pixel 8 (128GB) over 36 months (was £612, now £504, save £108) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Pixel 8a (128GB) - Save £36: Based on a saving of £36 on the total cost of the Google Pixel 8a (128GB) over 36 months (was £540, now £504, save £36) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Google Pixel 8 Pro (128GB) - Save £144: Based on a saving of £144 on the total cost of the Google Pixel 8 Pro (128GB) over 36 months (was £852, now £702, save £144) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Google Pixel 9 (128GB) - Save £108: Based on a saving of £108 on the total cost of the Google Pixel 9 (128GB) over 36 months (was £900, now £792, save £108) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Google Pixel 9 Pro (128GB) - Save £180: Based on a saving of £180 on the total cost of the Google Pixel 9 Pro (128GB) over 36 months (was £1188, now £1008, save £180) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Google Pixel 9 Pro XL (128GB) - Save £180: Based on a saving of £180 on the total cost of the Google Pixel 9 Pro XL(128GB) over 36 months (was £1332, then £1260, now £1152, save £180) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Google Pixel 9 Pro Fold (256GB) - Save £288: £36 upfront cost. Based on a saving of £288 on the total cost of the Google Pixel 9 Pro Fold (256GB) over 36 months (was £2160, now £1872, save £288) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Claim a pair of Google Pixel Buds Pro: Buy a new Google Pixel 8 Pro (subject to availability) from participating retailers, between 8th October 2024 (00:01 GMT) and 5th November 2024 (23.59 GMT) and receive a set of Pixel Buds Pro (colour is subject to availability) while supplies last. Worth £199 based on RRP manufacturer price. Only 4000 sets of Pixel Buds Pro are available. The Pixel 8 Pro may be purchased on a mobile network contract or SIM free. To redeem this offer and review the full terms and conditions please visit reward-promos.com/octoberoffer. Participants must be 18 or older and have a delivery address in the United Kingdom. Max 2 per household. Max 8 per business. Employees of participating retailers are not eligible to take part. The first 4000 applications that are valid and approved according to the full terms and conditions of the promotion will each receive one of the 4000 available sets of Pixel Buds Pro.
Claim a pair of Google Pixel Buds Pro 2: Buy a new Google Pixel 9 Pro XL or Pixel 9 Pro Fold (subject to availability) from participating retailers, between 8th October 2024 (00:01 GMT) and 5th November 2024 (23.59 GMT) and receive a set of Pixel Buds Pro 2 (colour is subject to availability). Worth £219 based on RRP manufacturer price. The Pixel 9 Pro XL & Pixel 9 Pro Fold may be purchased on a mobile network contract or SIM free. To redeem this offer visit reward-promos.com/octoberoffer for full terms and conditions. Participants must be 18 or older and have a delivery address in the United Kingdom. Max 2 per household. Max 8 per business. Employees of participating retailers are not eligible to take part.
Google services free trials - Pixel 9: The Fitbit Premium and YouTube Premium trial offers are available to eligible users of each service with the purchase and activation of Pixel 9 by the offer expiry date of 31 December 2025 at 11.59 p.m. GMT. The Google One Premium 2 TB offer is available to new users who purchase and activate a Pixel 9 by 31 October 2025 at 11.59 p.m. GMT, and redeem the offer by 15 November 2025 at 11.59 p.m. GMT. Must be 18 years or over. Offers expire on 31 December 2025 at 11.59 p.m. GMT. Offer only available to customers who are not current or past Google One, Fitbit Premium or YouTube Premium subscribers. Customers who have previously participated in a Google One, Fitbit Premium or YouTube Premium trial may not be eligible. Valid form of payment required at sign-up, but you will not be charged until the respective trial period expires. You can cancel your trial at no charge at any time before the trial is over. At the end of the trial period, you will be automatically charged the individual subscription price, currently £7.99/mo for the Google One Premium 2 TB plan, £7.99/mo for Fitbit Premium or £12.99/mo for YouTube Premium. Cancel at any time. No refunds for partial billing periods are available. Offers require a Google Account. Return of purchased device may result in cancellation of all subscriptions. Promoter: Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2 D02R296, Ireland. Fitbit Premium content and features may change. See youtube.com/premium/restrictions, one.google.com/offer/terms-and-conditions/pixel9 and g.co/fitbitpremium/tos for full terms.
Google services free trials - Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold: The Google One AI Premium, Fitbit Premium and YouTube Premium trial offers are available to eligible users of each service with the purchase and activation of Pixel 9 Pro, Pixel 9 Pro XL or Pixel 9 Pro Fold by 31 October 2025 for the Google One AI Premium offer and by 31 December 2025 for the Fitbit Premium and YouTube Premium offers. Must be 18 years or over. Offers expire at 11.59 p.m. GMT on 15 November 2025 for Google One AI Premium and 31 December 2025 at 11.59 p.m. GMT for Fitbit Premium and YouTube Premium. Offer only available to customers who are not current or past Google One, Fitbit Premium or YouTube Premium subscribers. Customers who have previously participated in a Google One, Fitbit Premium or YouTube Premium trial may not be eligible. Valid form of payment required at sign-up, but you will not be charged until the respective trial period expires. You can cancel your trial at no charge at any time before the trial is over. At the end of the trial period, you will be automatically charged the individual subscription price, currently £18.99/mo for Google One AI Premium, £7.99/mo for Fitbit Premium or £12.99/mo for YouTube Premium. No refunds for partial billing periods are available. Offers require a Google Account. Promoter: Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2 D02R296, Ireland. Return of purchased device may result in cancellation of all subscriptions. Fitbit Premium content and features may change. See youtube.com/premium/restrictions, g.co/fitbitpremium/tos and one.google.com/offer/terms-and-conditions/pixel9pro&profold for full terms
iPad (2022) 5G 10th Gen - Was £11, now £10.50 a month, save £24: Based on a saving of £24 on the total cost of the iPad 5G 10th Gen (2022) (64GB) over 48-months (Was £528, Now £504, Save £24) on Swap36 plan with 100MB data plan. Subject to status and credit check. 48-month interested free loan required for device. Option to buy device without a loan. data plan subject to 12-month minimum term. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Samsung Galaxy Tab A9 - Was £5.50, Now £3.50 a month, Save £84: Based on a saving of £84 on the total cost of the Samsung Galaxy Tab A9 over 48-months (Was £252, Now £168, Save £84) on Swap36 plan with 100MB data plan. Subject to status and credit check. 48-month interested free loan required for device. Option to buy device without a loan. data plan subject to 12-month minimum term. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Samsung Galaxy Tab S9 - Was £24, Now £21 a month, Save £108: Based on a saving of £108 on the total cost of the Samsung Galaxy Tab S9 over 48-months (Was £1092, Now £984, Save £108) on Swap36 plan with 100MB data plan. Subject to status and credit check. 48-month interested free loan required for device. Option to buy device without a loan. data plan subject to 12-month minimum term. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Samsung Galaxy Tab S9 FE - Was £14, then £12, now £11 a month, Save £144: Based on a saving of £144 on the total cost of the Samsung Galaxy Tab S9 FE (128GB) over 48-months (Was £660, then £576, now £516, Save £144) on Swap36 plan with 100MB data plan. Subject to status and credit check. 48-month interested free loan required for device. Option to buy device without a loan. data plan subject to 12-month minimum term. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Samsung AI Book Cover Keyboard with Trackpad: Customers that have purchased a Samsung Galaxy Tab S10+ or Samsung Galaxy Tab S10 Ultra from Sky Mobile (UK) between 31/10/2024 and 23:59 on 02/01/2025 are eligible to get a Samsung AI Book Cover Keyboard with Trackpad (while stocks last) which will automatically appear in your order confirmation at no extra cost. When completing your purchase, the Samsung AI Book Cover Keyboard with Trackpad will not appear in your basket. Samsung AI Book Cover Keyboard with Trackpad will then be dispatched with your device (subject to availability) or within 30 days after you receive your device. To be eligible to participate in the Promotion you must be an individual that is a resident (aged 18 or over) in the United Kingdom, Isle of Man or Channel Islands (“Participant”). Limited to one gift per order. Maximum 4 claims per household. Customers that return their mobile device for any reason are not eligible to participate.
Samsung Galaxy Tab S10+ - Was £28, Now £25 a month, Save £108: Based on a saving of £108 on the total cost of the Samsung Galaxy Tab S10+ over 48-months (Was £1320, Now £1212, Save £108) on Swap36 plan with 100MB data plan. Subject to status and credit check. 48-month interested free loan required for device. Option to buy device without a loan. data plan subject to 12-month minimum term. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Samsung Galaxy Tab S10 Ultra - Was £34, Now £31 a month, Save £108: Based on a saving of £108 on the total cost of the Samsung Galaxy Tab S10 Ultra over 48-months (Was £1560, Now £1452, Save £108) on Swap36 plan with 100MB data plan. Subject to status and credit check. 48-month interested free loan required for device. Option to buy device without a loan. data plan subject to 12-month minimum term. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.
Samsung Galaxy A35 - Was £12, now £10 a month - Save £72: Based on a saving of £72 on the total cost of the Samsung Galaxy A35 (128GB) over 36 months (was £408, now £336, save £72) on Swap24 plan with 100MB data plan. Subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Terms apply.
Samsung Galaxy S24 - was £28, now £21, save £252: Based on a saving of £252 on the total cost of the Samsung Galaxy S24 (256GB) over 36 months (was £984, now £732, save £252) on Swap24 plan with 100MB data plan. Subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply
Samsung Galaxy S24 Ultra - was £48, now £38, save £276: Based on a saving of £276 on the total cost of the Samsung Galaxy S24 Ultra (256GB) over 36 months (was £1602, now £1326, save £276) on Swap24 plan with 100MB data plan. Subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply
Claim Samsung Galaxy Fit3: Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same. Purchase a new Samsung Galaxy A55 5G or Galaxy A35 5G (all colours/variants) (each a Promotion Product) from a Participating Retailer between 01/10/2024 – 22/12/2024 and claim a Samsung Galaxy Fit3 in Black by redemption. No cash alternative. To claim, Participants must visit samsungoffers.claims/awesomeautumnpromo, upload proof of purchase and provide all other required information (Claim) within 30 days of purchase. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 10 Claims per company participant. See samsungoffers.claims/awesomeautumnpromo for full Promotion terms.
Unlimited Data plan: Subject to our fair usage policy available at sky.com/help/articles/sky-mobile-fair-usage-policy. Mix anytime. Rolling data to your Sky Piggybank is not available on Unlimited Data plans. If you mix from an Unlimited data plan down to another data plan, you will start to roll data to your Sky Piggybank from when your new plan starts. Downgrades effective month following selection. If you mix from another data plan up to an Unlimited data plan, you will still have access to your existing Sky Piggybank and can redeem data as usual for as long as it is valid.
Built for Apple Intelligence: Apple Intelligence will be available in beta on Mac with M1 and later, with Siri and device language set to U.S. English, as part of macOS Sequoia later this year
Sky VIP:
Requires compatible smartphone, My Sky app and broadband/3G/4G (charges may apply). See sky.com/vipterms for full terms and eligibility. My Sky app available on compatible Apple and Android devices. Compatible device and software requirements at sky.com/help and the App Store. App features and functions vary by platform/device. Further terms apply.
Sky Mobile Accessories
Monthly price shown based on 36m loan. Subject to status and credit check. Loans payable within 12, 24 or 36 months. SWAP not applicable to accessories. Option to buy accessory without a loan. Accessories subject to availability. Accessories come with a 12m or 24m manufacturer’s warranty. For specific warranty information including duration, see sky.com/help/devicesupport/
Your Sky Mobile services and contract:
Your Sky Mobile services are for your personal use as a consumer and are separate to any other Sky services you have.
A 12 month minimum term applies to your Sky Mobile service.
If you end your Sky Mobile contract in your minimum term, you may have to pay us an early termination charge. You may be able to reduce this by changing data plan or removing recurring optional extras before you terminate. We may charge this, and any other one-off payment you owe us, to the card you used to pay for any upfront payment.
Your cancellation rights will be sent to you with your full terms and conditions. You agree your Sky services may start during your cooling off period, you may still cancel your services within this but you'll need to pay for any services used up to that point (e.g. call costs).
Your new contract for each order will be posted to your online account. Create a SkyiD to log in from sky.com. If you already have products or services from Sky Mobile, your existing contract(s) remain unchanged unless we tell you otherwise.
You must activate your SIM card within 31 days of receipt.
Your Sky Mobile services should be available within 24 hours of you activating the SIM card. Details about how to activate your SIM card will be sent with your SIM.
Phones and other devices we supply may be locked to our network. Visit Sky Help to find out if they are and, if so, when you can unlock your device and any fees you may have to pay.
Unless you have bought your device from us, please ensure your device is unlocked before you activate your Sky SIM. It can take several days for your current network to do this. If you activate your SIM when your device is locked, you will not be able to use calls and texts with Sky Mobile.
If you have purchased a ‘Like New’ phone, it comes with a 12 month Sky warranty against faults arising in the first 12 months from the date of purchase. For more information, including how to report a fault, see our help article on Sky Mobile warranty information.
If 'roam assist' or 'dial assist' are enabled on your device (see your settings), please carefully check the number you're calling to avoid making an international call by mistake. UK numbers should start 0044 or +44 (not 0046 or +46).
As this is a mobile service, it may not be available everywhere in the UK and in some places it is only available at certain times. Several factors could impact your coverage, for example, weather and geographic conditions or your location. You can check your predicted network coverage in your area using our Coverage Checker.
Unfortunately, there may be some rare occasions where our services will not work for you whilst you are abroad. You can check your current service availability in a particular destination before you travel by contacting us on 03442 414141. Wi-Fi calling is not currently supported outside the UK.
Please take care when using Sky Mobile services close to borders as you might pick up another network. You can stop this by changing the settings on your device so it selects 'National roaming only' or the 'Sky' network in the data roaming settings. Beware of automatic uncontrolled data roaming and downloads. You can switch off data roaming in your device settings.
Use Wi-Fi calling to make/send and receive calls and texts over a wireless internet connection (for example, home broadband). If you make an emergency call using Wi-Fi calling (999), we’ll use a normal mobile network first. If there's no signal, we’ll try using Wi-Fi but the emergency services can’t identify your location automatically so you will need to tell them where you are.
Wi-Fi calling will not work if the broadband connection fails or it loses power. You should keep a fixed line for emergency calls and never rely solely on Wi-Fi calling for these (only use Wi-Fi calling as a last resort). Please take a look at the Help section on sky.com for more information about Wi-Fi calling.
Unused data will be rolled over into your Sky piggybank at the end of each billing period, except on the Unlimited data plan. You can choose to redeem data in your Sky Piggybank in increments of 1GB. Accumulated data expires after 12 months.
For security reasons SIM Cards may be replaced from time to time. If this happens we will tell you in advance and send a replacement.
Once your Sky Mobile services are active, it may take up to 24 hours to enable access to Sky+ recordings on your mobile. Downloads are not available via 3G or 4G.
Sky+ and Sky Go apps required to access Sky+ recordings on your mobile.
Paying for your services:
We will bill you monthly in advance for all your data plan(s) and any recurring optional extras you have. Other charges, such as add-ons or non-inclusive call/text charges will be billed in arrears. Any offers will be shown on your statement. You are responsible for all activity using your services unless you tell us someone is not authorised to use them before charges are incurred.
You can view your bill at least 3 days before your monthly payment due date, make payments and manage your account through sky.com. Your Sky Mobile bill will be separate to your bill for any other Sky services.
Your Data Plan price will not increase during your new or existing minimum term. Other prices may increase and services may vary, including during your minimum term. We will let you know about any material changes before we make them. Details of call rates and optional charges can be found on sky.com.
The access charge for calls to 0845, 0870 and other 'service numbers' is 60p a minute.
With our International Saver, you get discounted rates for calls and texts to over 60 popular international destinations (to both landline and mobile numbers). See our tariff guide for full details.
Recurring optional extras (Unlimited Calls and Texts and the International Saver) stay on your account each month until cancelled.
Please take a look at our tariff guide to see how much non-inclusive calls you make or texts you send will cost you, including our roaming rates. You can also see how much it will cost you to use our call forwarding service.
For your protection, some spend limits apply to each SIM card on your account. If you have multiple SIMs, higher total charges may be incurred. You can manage the spend on your Sky Mobile account via sky.com.
We will send you confirmation of your Direct Debit agreement separately.
Roll:
Redeem data in 1GB increments. Use within 12 months. Share unused rolled over monthly data with up to 7 SIMs on your account. You cannot roll data from an Unlimited Data Plan to your Sky Piggybank
Swap:
Subject to status and credit check. 36 month interest free loan or outright handset purchase required for Swap24. Data Plan subject to 12 month minimum term. Sky will buy the old Sky phone and credit your loan account with proceeds. Loan must be paid in full to Swap. Phone condition criteria and market value adjustment may apply. Phone subject to availability. 18+. Terms apply. See sky.com/swaphelp for details.
Mix:
12-month minimum term. Downgrades effective from the following month.
Text to Switch:
Text your current provider with PAC to 65075 to keep your existing no. or STAC to 75075 to leave without it. Code provided within 60 seconds. Code must be given to gaining provider to start switching process. See provider website for info.
Unlimited Calls and Texts:
Unlimited Calls and Texts Inclusive calls to UK, Channel Isles and Isle of Man landlines (01, 02, & 03) and texts to UK, Channel Isles and Isle of Man mobile numbers (07). Subject to our acceptable use policy at sky.com/mobileterms.
Watch:
UK only. Requires an active airtime plan with minimum 50MB data available. Content depends on Sky TV package. Some live TV programmes may be unavailable. Streaming ads prior to and within On Demand content and adverts contained within Sky apps may use data allowance. More information, Compatible apps, device and software requirements at sky.com/watchmobile. Downloads only available over Wi-Fi in the UK. Subject to fair use policy.
Complaints:
Information on how we deal with complaints and options for alternative dispute resolution can be found in our Complaints Code of Practice. You can also visit our How to make a complaint Help article or the Online Dispute Resolution website.
Sky Protect Policy details
This is an optional policy. It does not have to be purchased at the same time as your mobile phone. This policy is designed to meet the demands and needs of those who wish to insure their mobile phone against breakdown and accidental damage, and also against loss and theft (if selected).
All prices include all applicable taxes (including IPT). If the payment date you chose is within 14 days of you purchasing the policy, Domestic & General will not take the first Direct Debit on your chosen date. All subsequent collections will be debited on the date you chose.
Alternative Insurance
You should be aware that similar warranties are available from other high street outlets, insurance companies and other providers. Some household insurance policies offer cover for accidental damage, fire or theft.
Eligibility Criteria
You must be at least 18 years old and a resident in the United Kingdom, Isle of Man or Channel Islands to be eligible. Your mobile phone must be used for personal and non-business purposes only. The IMEI Number on the mobile or SIM gate must not have been tampered with in any way making the mobile unidentifiable.
Your right to cancel
If you change your mind during the 45 day period from receipt of your documentation or from the policy start date, which is later (“the cooling off period”), you can cancel your policy and Domestic & General will refund any premium paid.
If you cancel your policy after the cooling off period, then your policy will remain in place until the end of the period for which you have already paid and you will not receive any refund. If at any time Domestic & General have provided you with a cash settlement or a voucher for a replacement, your policy will automatically end and no premium will be refunded.
If Domestic & General have reasonable grounds to believe that you have (or anyone acting for you has) claimed under this policy knowing the claim to be dishonest, exaggerated or fraudulent then they may cancel the policy immediately without any refund of premium or excess.
If you fail to comply with certain conditions and obligations Domestic & General may bring your policy to an end and will not provide any further services to you under the policy. They reserve the right to cancel your policy by giving you fourteen (14) days’ notice. In each case, you will receive a refund of any permium paid for unused days of your policy and Domestic & General will confirm any such ending or cancellation in writing to the last address you gave them.
How to complain
If you wish to complain or you are unhappy with the service provided, please contact the Domestic & General customer services team on 0333 000 9769, write to Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP or sign in to My Account on www.domesticandgeneral.com
Domestic & General’s complaints handling policy can be found on their website. If you are not satisfied with how Domestic & General respond you can then ask the Financial Ombudsman Service (FOS) to review your case. Referral of your complaint to the FOS does not affect your right to take legal proceedings. They can be contacted at: The financial Ombudsman Service, Exchange Tower, London E14 9SR, on the website financial-ombudsman.org.uk, or by email at: complaint.info@financial-ombudsman.org.uk
Governing law and statutory rights
Domestic & General will communicate with you in English and English Law will apply unless they agree otherwise with you. Nothing in the conditions will reduce or affect your statutory rights. These rights include the right to claim for a refund, repair, or replacement for up to six years (in Scotland it’s up to five) if your electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you. For further information about your statutory rights contact the Citizens Advice Bureau: www.citizensadvice.org.uk or 03444 111 444.
The Financial Services Compensation Scheme
Domestic & General are covered by the Financial Services Compensation Scheme. If they cannot meet their obligations to you under the policy, compensation may be available to cover these obligations. See www.fscs.org.uk
General:
The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Read our help article to find out how your information will be used by us, as well as information on these fraud prevention agencies, and your data protection rights.
Sky may use your contact details to contact you about content, products and services that we think you'd like, including for a reasonable period after you cease to be a Sky customer. By becoming a customer, you are agreeing to this unless you opt out by calling us on 03442 414141 or by changing your preferences via your online account.
If you want to keep your number, you'll need a PAC code from your current provider.
We may send notices to your mobile number. If you give your SIM or device to someone else, you should ensure they tell you about any notices they receive.
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