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  1. Home
  2. How Do I...
  3. Customers
  4. What We Do
  5. Programs & Outreach
  6. Developers & Engineers

  1. Home

  2. How Do I...

    1. Pay my Bill
    2. Submit a Form or Application
      1. Bids/RFPs/RFQs
        1. Feature Links
          RFP/Bid Schedule
      2. Application for Encroachment Permit
      3. Bill Dispute
      4. Certified Tapper Abandonment and Connection
      5. Clearing Permit
      6. Customer Assistance Program
      7. Declaration of Domicile
      8. Employment & Internships
        1. Employee Benefits
        2. Job Postings
        3. Join Our Team
        4. About SD1
      9. Field Trip/Guided Tour Request
      10. Grading Permit
      11. Grease Control Plan/Exemption Request (PDF)
      12. Incident/Injury Claims
      13. Land Disturbance Permit
      14. Line Locate
      15. Open Records Request
      16. Payment
      17. Private Lateral Repair Program
      18. Request for Final Determination
      19. Request for Splash McClean to Appear at Your Event
      20. Sanitary Sewer Capacity Connection Permit
      21. Sanitary Sewer Construction
      22. Special Meter Refund (Nonresidential)
      23. Storm Drain Marking Program Request
      24. Stormwater Assistance Programs
      25. Stormwater Fee Credits (Nonresidential) (PDF)
      26. Stormwater Project Rev Outside Service Area (PDF)
      27. Transfer Request - Land Disturb. Permit
      28. Wastewater Sample Request
    3. Contact Someone
      1. Board of Directors
      2. Customer Care
      3. Industrial Pretreatment
      4. Main Office
      5. Media Relations
    4. Report a Problem
      1. Backup Assistance Program
      2. Emergency Spills and Pretreatment Bypasses
      3. Illicit Discharges
      4. Report a Sewer Problem
        1. Odor Control
        2. Prepare for Heavy Rainfall
        3. Incident/Injury Claims
      5. Something Else
    5. GIS Maps
      Line Locates
    6. Something Else
      1. Board of Directors
      2. Facilities
      3. Prepare for Heavy Rainfall
      4. Rain Barrels & Rain Gardens
      5. Stream Monitoring
      6. Surplus Property Auctions
      7. Water Conservation
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  3. Customers

    1. Residential Customers
      1. Account Number and Balance
      2. Payment Options
        Account Number and Balance
      3. Rates & Fees (PDF)
      4. Request for Final Determination
      5. Starting or Stopping Service
      6. Understanding Your Bill
    2. Nonresidential Customers
      1. Customer Portal
      2. Account Number and Balance
      3. Rates & Fees (PDF)
      4. Request for Final Determination
      5. Special Meter Refund (Nonresidential)
      6. Stormwater Fee Credits (Non-residential)
      7. Understanding Your Bill
      8. SD1 Launches New Customer Portal
    3. Industrial Customers
      1. Dental Amalgam Program
        Industrial Pretreatment Program
      2. Fats, Oils and Grease Program
      3. Hauled Waste
      4. Industrial Pretreatment Program
      5. Industrial Rates, Fees & Special Meters
      6. Special Discharges
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  4. What We Do

    1. Everything About SD1
      1. About SD1
      2. Board of Directors
        1. Contact a Board Member
        2. Board Working Group
        3. Request for Final Determination
      3. Budget & Financial Reports
        1. Budget Documents
        2. Financial Policies
        3. Checkbook Register
        4. Official Financial Audits
      4. Executive Leadership
        1. Adam Chaney - Executive Director
        2. Brian Ellerman - General Counsel
      5. Facilities & Infrastructure
      6. Facts & Figures
      7. Open Records Policy
        Online Open Records Request
      8. Our Proud History
      9. SD1 Glossary
      10. Strategic Business Plan
    2. Clean H2O40
      1. Our Solution
        1. About Us
        2. Clean H2O40: How You Can Help
      2. Our Projects
        1. Updated Watershed Plan
        2. Wilder Sewer Improvement Project: Phase 1 is Now Complete!
      3. Our Progress
        1. Stream Monitoring
          1. Basin Trend Reports
          2. Watershed Characterization Reports
        2. Consent Decree Reports
          1. Amended Consent Decree Reports
          2. CMOM Annual Reports
          3. Consent Decree Quarterly Reports
          4. Environmental Projects Completion Report (PDF)
          5. Grease Control Program
          6. Initial Watershed Projects Annual Reports
          7. Nine Minimum Controls Annual Compliance Reports
          8. Pump Station Overflow Elimination Plan Reports
          9. Sewer Overflow Response Plan
          10. Watershed Plans for Northern Kentucky
    3. Stormwater Service
      1. Manhole Cover & Drain Gate Management
      2. Stormwater Assistance Programs
      3. Storm Water Boundary
      4. Stormwater Co-Permittee Partners
      5. Stormwater Drainage
        1. Storm Water Assistance Programs
        2. Storm Water Boundary
        3. Storm Water Co-Permittee Partners
      6. Stormwater: How You Can Help
        1. Education Programs
        2. Storm Water Advisory Committee
        3. Prepare for Heavy Rainfall
        4. Storm Drain Marking Program
        5. Disconnection, Redirection, Infiltration Program
        6. Healthy Household Habits
      7. Stormwater Quality
        1. Illicit Discharges
        2. Storm Water Boundary
        3. Storm Water Education Program
        4. Stream Monitoring
        5. Storm Water Co-Permittee Partners
      8. Stormwater Rules & Regulations (PDF)
      9. Stream Monitoring
    4. Wastewater Service
      1. Avoid Pipe Problems Caused by Invasive Plants
      2. Flood Levee Protection System
      3. Industrial Pretreatment Program
        1. Be Sewer Smart | Resources to Protect Your Home & Business
        2. Dental Amalgam Program
        3. Emergency Spills and Pretreatment Bypasses
        4. Fats, Oils & Grease
        5. Fats, Oils & Grease Program
        6. Waste Haulers
        7. Industrial Rates, Fees & Special Meters
        8. LinkoExchange
        9. Unusual Discharges
      4. NKY Household Hazardous Waste Action Coalition
      5. Odor Management
      6. Tips for Water Conservation
      7. Wastewater Rules & Regulations (PDF)
      8. Wastewater Treatment Plants
      9. Your Private Sewer Lateral
    5. What We Don't Do
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  5. Programs & Outreach

    1. Backup Assistance Program
    2. Call Before You Dig
    3. Certified Tapper Program
      1. Online Certified Tapper Course
      2. Take Certified Tapper Test
    4. Customer Assistance Program
    5. Disconnection, Redirection, Infiltration Program
    6. Education Programs
      1. School Program Resources
      2. Teacher Toolkit
      3. Activities & Education
      4. Community Engagement
      5. Get Involved, Make a Difference
    7. Fats, Oils & Grease Program
    8. Guided Tours & Field Trips
    9. Prescription Drug Drop-Off
    10. Private Lateral Repair Program
    11. Storm Drain Marking Volunteer Program
    12. Stormwater Assistance Programs
    13. Wet Weather Overflow Notification Program
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  6. Developers & Engineers

    1. Stormwater
      1. Developer Forms
      2. Permitting & Other Requirements
    2. Wastewater
      Developer Forms
    3. Regulations, Policies & Specifications
      1. Stormwater Regulations & Policies
      2. Wastewater Regulations & Policies
      3. Capital Improvement Program
      4. Construction Specifications
      5. Conveyance Details DWG Documents
      6. Conveyance Details PDF Documents
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