Our Vacancies
The latest case summary findings
Factsheets to help you understand what we can and cannot investigate
Information on the Complaints Standards Authority - Handling complaints, Reports, Training & Resources
Information for councillors
"The person who was investigating my complaint was very helpful and listened to my problems and I was pleased with the action that was taken."
Complainant
"Immensely helpful. I have dyslexia and wouldn’t have been able to submit a complaint otherwise."
Oral complaint
"I will never forget this experience … I am extremely grateful."
"You helped me to achieve a sense of fairness, which allowed me to feel more valued as a tenant."
"Thank you for the prompt turn around!"
"You are a very important service for people with questions that need answers. Thank you."
