Other complaints
We often see complaints which aren’t directly related to specific financial products. Find out more about how we can help, and what we can do to put things right.
Types of complaint
To find out more about other types of complaints we receive and how we can help, choose the relevant area below.
Bringing your complaint to us
Our service is free and easy to use.
When you bring a complaint to us about a pension, it's our job to weigh up all the facts. We’ll make a decision about what happened using evidence from you, the financial business and any relevant third parties. We'll also consider:
- the relevant law
- any regulations that applied at the time
- any industry codes of conduct that were in force at the time
When we've finished investigating, we’ll tell you whether we think the business treated you fairly or not. And we’ll explain how we reached our decision.
If we think the business treated you unfairly, we'll tell them to put you back where you'd be if they hadn't made a mistake. We might also ask them to make an award for any distress and inconvenience caused.