ClubRunner Support & Knowledgebase

News

Oct 2

Happy Canadian Thanksgiving 2024!

Please note our office will be closed on Monday, October 14th for Canadian Thanksgiving. We will reopen on Tuesday, October 15th at 9:00am EDT. We wish all our fellow Canadians a Happy Thanksgiving. Have a safe and wonderful long weekend!

Sep 27

Maintenance Notices

ClubRunner Database Maintenance Window - Sept 28 2024

On Saturday September 28th 2024 we will be performing system maintenance on the ClubRunner databases between 11:00 PM and 1:00 AM NAEST.

Aug 26

Announcements

Office Closed - September 2nd, 2024 - Labour Day

Please note that our office will be closed on Monday September 2nd, 2024 for the Labour Day Holiday. Our offices will re-open on Tuesday, September 3rd at 9:00 am North American Eastern Time.

Aug 16

Announcements

Office Closed - Tuesday, August 20th, 2024

Please note that our office will be closed on Tuesday, August 20th for a staff function. We will re-open on Wednesday, August 21st at 9:00 am NAET. Please continue to email our support team if you need any assistance on this...

Jul 29

Announcements

Office Closed - August 5th, 2024 - Civic Holiday

Please note that our office will be closed on Monday August 5th for the Civic Holiday. Our offices will re-open on Tuesday, Aug 6th at 9:00 am North American Eastern Time.

Jun 24

Announcements

Office Closed - July 1st, 2024 - Canada Day

Please note that we are going to be closed this Monday, July 1 2024 to celebrate Canada Day and will re-open on Tuesday, July 2 at 9:00 am North American Eastern Time.

Jun 5

Service Issues

[Resolved] ClubRunner Mobile – Android Service Disruption

On June 6th 2024 our team started to receive reports from customers regarding the instability of the Android App. We have been able to confirm the issue and have started taking steps to address the issue where the app is closing...

May 14

Announcements

Office Closed - May 20th, 2024 - Victoria Day

Please note, that our offices will be closed on Monday May 20th, 2024, for Victoria Day. Normal office hours will resume on Tuesday May 21st 2024, at 9 AM North American Eastern Time.

May 7

Service Issues

ClubRunner Intermittent Service Disruption

On May 7th, 2024 our team started to observe sporadic performance degradation with parts of the platform. Customers may experience intermittent slowdowns while attempting to visit ClubRunner websites, and/or navigating inside the Members Area. We are working to identify the...

Apr 25

Product Updates

ClubRunner Release Notes (January - June 2023)

We strive to make regular improvements to the ClubRunner platform through our bi-weekly software updates. Below are just a few of the improvements we made between January to June 2023. New Functionality You can now resend emails to recipients who could...