Social Media Archiving Software Built for Compliance
The most accurate and reliable social media archiving solution from the number one compliance leader in social archiving. Maintain compliance with public records laws and manage records from social media accounts in real-time with CivicPlus®.
Capture Every Record from Your Social Communications with Government Social Media Archiving Software
Are you easily able to meet online records compliance expectations in your state?
Do you have a way to capture and archive deleted, edited, and hidden posts and comments?
Do you have a system in place that automatically alerts you when users post personally identifiable information, inappropriate images, and other policy violations?
Are you currently using manual processes such as screenshots to achieve government social media records management?
How are you managing trolls, negative comments, and blocked users on your social networks?
Learn how Social Media Archiving software works
CivicPlus is a leader in government compliance tools. Our government social media archiving, website archiving, and social media monitoring products provide the most accurate and comprehensive solution to remain compliant with public record laws. Download our social media records and archiving solution overview to see how our software can make social media records retention and management easy.
Download the overviewProduct Benefits
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Comprehensive Archiving
Capture and preserve all the content you post and engage with, including deleted, edited, and hidden posts and comments to support compliance.
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Accurate Context Preservation
Replay any of your records in their original context and ensure their authenticity with digital signatures, timestamps, and unmodified metadata.
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Easy and Intuitive Interface
Find records, add notes, or export content in its required format with advanced search, annotations, intuitive filtering, and one-click export features.
Social Media is Considered Public Record in all 50 United States
Select your state to check its public records and FOIA laws and how they impact government social media communications.
Use the interactive map to select your state and discover its online records compliance and social media records retention laws.
Government social media archiving software is the only way to maintain complete social media records management and properly respond to records requests.
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Features
Alerts and Analytics Tools
Blocked Lists fact sheet
Social Media Archiving Software Key Features
Enable in-record collaboration, capture the context for any social media record, eliminate disjointed conversations, and export conversations or specific comments exactly as they happened on your social pages in just a few clicks.
Alerts and Analytics
Advanced alerting for keywords, questions, personally identifiable information, inappropriate images, blocked users, and policy violations.
Blocked Lists
Get alerts and track blocked users across your social media platforms; includes timestamps and the context of why the user was blocked.
Online Records Compliance
Collaborate across access levels, control data, and define record retention periods with custom disposition rules while maintaining compliance.
Comprehensive Archiving
Connect directly with your social media platforms to capture and preserve all content your public entity posts and engages with, in one secure location.
Near Real-Time Capture
Capture a wide variety of content formats in full resolution and near-real-time, even if the message has been edited, deleted, or hidden.
Advanced Search
Find and export the records you need quickly with filters, keywords, and custom and automated tags to organize and easily manage your content.
Active Monitoring
Streamline and simplify your social content documentation with our active monitoring feature so you always know what data is being captured.
Ensuring Compliance
Comply with records management requirements and your state’s public records laws; easily respond to FOIA, eDiscovery, and litigation requests.
About our Social Media Archiving Software
The CivicPlus Social Media Archiving software brings peace of mind to entities across the globe, from the National Archives and Records Administration and the U.S. Department of Justice (DOJ) to cities like Palmer, Alaska, and New York, New York.
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Trusted by agencies of every size, including towns, cities, states, and the U.S. DOJ
More than a half billion social media records successfully archived for governments across the country
90% of all social media records are captured within 30 seconds of posting
10,000+ Customers Inspire Our Solutions
We build scalable solutions for entities of all sizes.
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Read the Case Study
Jeff Caponera
Police Chief of Grafton, WI
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My first thought was, how is the county going to legally protect itself if there is a lawsuit for loss of business, or if there is some other incident that comes out of this where we could be legally at fault?” says Mishler. “I knew at the time we did not have any sort of social media archive in place, at least countywide, to capture and retain all of the content that occurred on social media involving the county.
Read the case study
Bronlea Mishler
Skagit County Communications Coordinator
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[CivicPlus Social Media Archiving] has been a great way to ensure we’re in compliance so we can continue to build and grow all of the things we’re trying to do.
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Sabrina Thomas, Supervisor of Technology Services
Clay County, Florida School District
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Our view of compliance is that, as soon as something happens, we need the ability to capture it. The timeframe in which any archiving solution is able capture that data is important.
Read the case study
Austin Blake
Administrative Services Manager
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Because it’s an electronic record, you need to archive it. Having this information at your fingertips with just a few keystrokes and saving time is critical. Not having to worry about this is refreshing.
Read the case study
Nichol Figueiredo
Public Information Officer
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We do so much on social media that to try to hand search for anything over the last five years would have been a chore. I’m grateful to have [CivicPlus] — it gives me complete peace of mind.
Read the case study
Denise Walsh
Public Information Officer
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[CivicPlus] understands our needs and legal requirements. I like to think of them as an ally for our city.
Read the case study
Kristi Wyatt
Communications
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The two-pronged approach — retention and reproduction on demand — is important because while retaining all of this information is great if I can’t easily get it out to people when they’re asking for it, it doesn’t do me much good. I can email or post it usually the same day I receive the request — often in minutes — literally saving hours for every request.
Read the case study
Sgt. Christopher Fulcher
Vineland Police Department (VPD) Services Division
CivicPlus is the Number One Compliance Leader in Social Archiving
Social media is a public record. Capture every record from your accounts.
Our automatic software is critical because screenshots are not compliant with public records laws.
Resources to Help You Achieve Your Goals
Frequently Asked Questions
Is ArchiveSocial now CivicPlus® Social Media Archiving?
Yes, ArchiveSocial is now owned by CivicPlus, a leader in developing technology for local governments and is now named CivicPlus Social Media Archiving.
Customers can login to existing ArchiveSocial accounts here: ArchiveSocial Login
Is Social Media considered a public record?
In the U.S., government social media is considered a public record in all 50 states. Government bodies, law enforcement agencies, and school systems are obliged to comply with open record laws. In some circumstances, social media is also considered a public forum.
Are screenshots enough to be compliant?
No, they are not. Manual processes are inefficient for capturing and searching records and often don’t suffice in court. Challenges with the frequency of capture, hidden/deleted/revised content, and lack of meta-data to prove the authenticity of records leave agencies with significant risks for social media record retention. Learn more about what constitutes social media archiving and why it matters for compliance.
Can’t I just ask the social media platform for my records if I need them?
No, social media networks were built to facilitate the online connection of billions of private citizens to one another. They are not built for, nor bound to, public records laws and have no legal obligation to retain records for you. Learn more about how social media archiving software is critical for compliance.
Where can I find more information on CivicPlus software training?
If you are a current customer, visit our CivicPlus Help Center for on-demand training, tutorials, education, and product updates. Click here for more information about our virtual and on-site government software training.
After sitting here for a couple of hours going through some social media posts, trying to get this open records request solved, I [realized] — this is ridiculous, this is taking me too long. I don’t have the time to sit here and do this, so we reached back out and we ended up with a free trial [of CivicPlus Social Media Archiving software]… the rest is history.