We understand the desire to take a few snaps during the show, however every Event Promoter has their own policy regarding the admission of cameras and this can change at short notice. Small instamatic cameras and smartphone cameras are generally permitted by Promoters. Professional type cameras (those with the fancy interchangeable lenses) are a definite no-no unless you’re an officially accredited photographer covering the event. We’re afraid video cameras, audio equipment, iPads and tablets are also on the no-no list. If you bring a camera that’s not permitted for the event, you’ll be required to return your camera to your vehicle if you have driven to the arena, or leave your camera at the confiscation kiosk for collection after the show.

No food or drink purchased outside bp pulse LIVE is permitted to be taken inside. Should you wish to bring an item of food or drink with you due to medical or religious requirements please contact us prior to your arrival. You should also check our confiscation list for prohibited items (e.g. glass bottles, cans etc.) before your visit.

Generally, we discourage people from bringing large posters and banners to events as they can restrict the view of people sitting behind you. At the risk of getting your posters confiscated and upsetting other audience members, we would ask that you didn't bring them with you. Flags and banners with large poles will be confiscated for health and safety reasons.

Please note that whilst you may bring your children to the venue in a pushchair, car seat or carry cot, we do not allow these items into the seating areas as a condition of our venue licence. Please leave these with Security on entry. They will give you a ticket and you can collect your items after the show.

Excessive intoxication, aggressive and antisocial behaviour may result in you being asked to leave or being removed from the venue.  Please be mindful of other customers safety and comfort around you.  If you have any concerns about the behaviour of any other persons around you then please speak to one of our team members at your earliest convenience.

Leafleting at events must be agreed in writing by the Concert Promoter in advance of the Concert date. For further information, please email arena-sales@necgroup.co.uk

Please note that any charity collections must be agreed in writing by the Concert Promoter in advance of the Concert date. For further information, please email arena-sales@necgroup.co.uk

bp pulse LIVE is part of the NEC Group, which has taken the decision to support a single charity each year. We feel that by doing so we can make a greater impact, and currently we are supporting The Lily Mae Foundation. Unfortunately, on this basis we are unable to support raffle requests, however we wish every fundraiser the very best of luck in their endeavours.

We’ll soon be offering customers ‘virtual tickets’ for selected live shows at bp pulse LIVE and our sister venue Utilita Arena Birmingham. We’ll keep you posted when these get confirmed and how to buy, but in the meantime there’s already a selection of ‘on-demand’ concerts available to buy via the MelodyVR app, on Oculus Go or Samsung Gear VR virtual reality headsets.  Check out the MelodyVR website for more information.

You can book tickets online through by simply clicking on the 'Book Now' button on the event you wish to attend from our What's On page.

If you have accessiblity requirements, tickets for accessible areas of the arena are sold online for all events (subject to availability). From the booking page just select the Accessible Tickets tile.

Our official ticketing partner is AXS. Please be aware that if you buy your tickets from unauthorised outlets you run the risk of being refused entry to the venue or not getting a refund if the event is cancelled or postponed.

For help with tickets purchased before 1st September, click here.

For help with tickets purchased after 1st September, click here.

If you’ve already got your tickets, you don’t need to do anything, they’ll still get you into the show!

If you’ve ordered tickets, but you haven’t received them yet, you don’t need to do anything. You’ll receive your tickets within two weeks of the show date.

If you’ve ordered tickets, and selected “Mobile – Delayed Delivery” as your delivery method, your tickets will be delivered via the AXS App. 

You’ll receive an email from us within two weeks of your show date with instructions on how to access your tickets.

Need help? Check out AXS’ help pages and get in touch. 

We're delighted to announce AXS are our brand new official ticket partner for Utilita Arena Birmingham.

Recently named Ticketing Business of the Year, AXS are a globally recognised leader in the ticketing industry, owned by Anschutz Entertainment Group (AEG), one of the world's largest presenters of live music and entertainment events. 

They are the award-winning official ticketing partner of many venues across the UK, including The O2, BST Hyde Park, Dreamland Margate and OVO Arena Wembley. 

To save time when buying tickets for new events we strongly recommend you register for an AXS account and download the AXS App.

AXS bring with them their award winning AXS Mobile ID digital ticketing system, with tickets assigned directly to fans attending. 

As we transition to AXS, this will become the main way you get into events at our arenas. AXS Mobile ID allows you to manage your tickets digitally, with the option of transferring them easily amongst your party right up until the start of the show.

For more information on the AXS app, AXS Mobile ID and how to access your tickets, click here.

Your mate's running late and you don't want to wait? You can transfer your tickets in an instant. Ticket recipients can enter the event using their own ticket, in their own time. No need to hang around or miss the start of the show!

Transfer is used for AXS Mobile ID digital tickets. If the recipient has an AXS account, they will receive the tickets in their account once you hit Transfer. Otherwise, they will need to create an AXS account to claim the tickets. They will also need the AXS App in order to scan their tickets to gain entry into the venue.

Your AXS Mobile ID and the AXS App are the main delivery option for bp pulse LIVE

If you are unable to download the app – please contact the venue box office on show night with your order confirmation and ID or reach out to  the AXS support team here.

AXS Official Resale provides the option to resell tickets at face value with a cap of no more than 10% above the price paid by fans.

This helps prevent ticket touting and help combat illegal counterfeiting. We know that fans of live entertainment have been looking for a solution to these issues for a long time.

Please visit the Box Office at the Arena.

You will need to provide ID to allow the team to access your account details.

The bp pulse LIVE box office is located next to the main entrance of the venue.

You’ll find the Utilita Arena Birmingham box office located on the Arena Floor level to the right of entrance E. This is accessible from both the North and South car parks.

The Box Office is usually open for evening events/concerts at approx. 4pm. On certain event days, the Box Office may be open earlier or later dependant on the nature of the event. Please note, the box office is not open on non-show days.

Check what time the box office opens for your event, and head down with your ticket booking confirmation and photo ID. Our box office team will take it from there.

If there is a strict ID policy in place for your event, we will notify you at the time of booking and in subsequent event communications.

Seating varies for every concert, and the seating layout can be subject to change before the concert takes place. However, if you booked through our official box office, AXS, you can see which block you are in as you book.  Alternatively, you can check out our various seating plans to use as a guide.

A restricted view means there may be something partially obstructing your view of the event; this may be a pillar or a barrier.

We’re afraid not, you’ll need to enter the Arena together.

No. Access is strictly limited to the area which your tickets are for.

We often don't receive the actual performance times until closer to the event. These times are subject to change but you can find the latest times on your specific event page. Choose your event from our What's On page.

bp pulse LIVE is one of the best connected in the UK! Take a look at our Getting Here page for further information.

Please go to parking at the Arena for everything you need to know about about parking.

We understand that many fans are keen to arrive early, but please note that we don’t encourage any form of queueing prior to doors opening.  If the number of people on site becomes a health and safety risk, our security team will need to move people on until doors open.

No, we do not operate any queue numbering system, as we don’t encourage any form of queueing prior to doors opening.

In the interest of safety and security, a body pat down and bag search may take place. The security process is a condition of entry - any refusal, or the use of abusive, threatening or discriminatory remarks; including comments relating to weapons or explosives, will result in access being refused.

It is accepted that at most concerts the audience will stand throughout the main artiste’s performance, and this is also stated on your ticket if you buy through our official box office, AXS.  However, standing on seats and in the aisles is strictly prohibited on health and safety grounds.

Please note that where screens are used on a concert, this will be as part of the touring stage set, decided upon by the artiste and their production.  The venue does not provide screens for any concert and as such this facility is never guaranteed.

Strobe lighting may be used during some performances. Patrons will be notified (most commonly via signage on screens) if a performance includes the use of strobe lighting.

At certain times the Arena may be used to film promotional material, and by attending an event at the venue you consent to the possibility of being filmed.

For public safety, crime prevention and detection purposes, CCTV images are being monitored (including by West Midlands Police) and recorded. Where appropriate and necessary, this may include the use of audio recording. For more information call 0121 644 7010

Moshing can lead to the injury of others and is therefore prohibited at the Arena.

Crowd Surfing is prohibited at bp pulse LIVE and may result in ejection from the venue without a refund.

We have a variety of food and drink outlets inside the Arena to suit a majority of dietary requirements

Smoking and vaping is not permitted anywhere in the building. A dedicated external smoking/vaping area can be found on the lakeside side of Forum Live.

Sorry, we’re afraid it doesn’t.  Therefore, we advise you only bring essentials with you.

Please notify any member of staff or Security who will be able to help you.

Why would you want to leave us?!  On a serious note, we need to monitor the number of visitors in the venue, so once in the venue we do not permit them to come in and out as they wish. If you have a specific query, please speak to a member of our security team.

Cashless simply means just that - paying by card or contactless rather than cash.

Whether your grabbing a quick burger or buying a round of drinks for your mates, we want to make this as quick as possible for you. Therefore, we're asking folk to ditch the dosh and pay by contactless or with your chip and pin card. This means a speedier service and you get back to having fun at the show quicker!

Don't worry, when using card or contactless there are no additional charges.

We are a cashless venue, therefore only card payments are accepted. We’re aware that a variety of prepaid cards are now available, which will allow them to use our cashless tills. We accept all major prepaid cards and it means you can load as little or as much as you want them to spend on the night!

At the Arena we liaise with Production Managers and Concert Promoters rather than the artistes directly. This means we cannot guarantee any acknowledgement from the artistes themselves as the decision rests completely with their Tour Management.

We will ensure however, that any fan mail is passed onto the Tour Management on the day of the show. Please do not bring fan mail with you to the event, instead post it to us at: [Artist Name] Fan Mail, bp pulse LIVE/Utilita Arena Birmingham XXXXX We do receive a lot of fan mail and cannot guarantee that it will be acknowledged, nor can we guarantee return of any items sent in. 

We’d love to help you more, but beyond this we’re like a sunless Superman – powerless we’re afraid :(

Unfortunately, as a venue, we’re not responsible for the distribution of backstage passes, which are for working personnel only. Occasionally, meet and greet passes are won as competition prizes or offered as part of VIP tickets.  These are issued by the promoter not the venue, so please do not contact us to request backstage passes as we will be unable to help you.

Please note that unauthorised filming of an event by audience members will not be tolerated. Anyone found to be filming illegitimately will have their equipment confiscated or risk ejection from the venue.

We understand the desire to take a few snaps during the show, however every Concert Promoter has their own policy regarding the admission of cameras. It should therefore not be assumed that you’ll be allowed to bring a camera into the show, and unfortunately promoters may change their policy at short notice. In this event, you’ll be required to leave your camera at the confiscation kiosk for collection after the show.

Professional type cameras (those with the fancy interchangeable lenses) are a definite no-no unless you’re an officially accredited photographer covering the event. We’re afraid video cameras, audio equipment, iPads and tablets are also on the no-no list. Small instamatic cameras and smartphone cameras are generally permitted by the promoter, but we’d recommend contacting us before the show to check what the particular camera policy is and avoid disappointment on the night.

Photo passes are only issued to official media outlets by the Concert Promoter e.g. newspapers.  Professional photographers should contact them direct to request photo or filming passes.

We have more merchandise than you can shake a stick at.  Official Merchandise kiosks are located in Forum Live/on the main concourse.

Concert merchandise sales are operated by venue merchandisers, National Merchandise.  They are contactable on enquiries@nationalmerchandise.co.uk

No. These are unofficial merchandise sellers, and have no connection to the venue.  As they trade on public land, unfortunately they cannot be removed.  Those who purchase unofficial merchandise from these outlets do so at their own risk.

For all events at Utilita Arena Birmingham and bp pulse LIVE, children under 14 years of age must be accompanied by a responsible adult aged 18+ with a valid ticket. On applicable shows, the ‘Standing Area’ of the arena bowl is not suitable for anyone under 14 years of age and we advise booking seated tickets if your party includes anyone under the age of 14.  The venue reserves the right to remove or reseat (if possible) any child in the standing area who appears to be under 14 for safety reasons.

Please note, for a seated event the lettered blocks are flat floor so may not offer a view for small children.  We would recommend for all events that children under 14 are seated in the tiered (numbered) blocks.

Due to the sound levels experienced during an event, the venue recommends that children under 5 should not attend concerts or events other than those specifically aimed at younger visitors, i.e. children’s shows.

Children under the age of 1 that are attending a children’s show and sitting on an adult’s knee, do not need a ticket. We advise you to please check the event details prior to booking.

Certain shows will also have their own specific age restrictions. Please check the relevant event page before booking to avoid any disappointment.

Under 14 year olds are not permitted on a standing floor.

14 and 15 year olds are only permitted on a standing floor when accompanied by an adult aged 18yrs +.

Due to the sound levels experienced during an event and the long-term hearing damage this could cause, we strongly recommended by most venues that children under 5 should not attend concerts or events other than those specifically aimed at younger visitors, i.e. children's shows. Any interruption caused by young children/babies that directly affects other members of the audience may result in you being asked to leave the venue immediately. Children aged 2 and under attending children’s shows, and sitting on an adult’s knee do not need a ticket.  Please check the event details before booking.

Baby changing facilities are located in every female and male toilet around the venue.

We work closely with show organisers to ensure the safety and wellbeing of our visitors at all times.

The NEC Group Arenas have prepared a risk assessment form which can be used as a guideline. Completion of this form or your own company policy form covers your party in public areas.

For all other queries please contact NEC Safety, Health & Environment on 0121 780 4141

We don’t have a dedicated prayer room at the venue.  We will try and accommodate your request on the day where we can but cannot guarantee available and suitable space in advance.

Yes.  Water stations can be found in public circulation areas in the Forum (to the left of the main merchandise stand) and on the Arena concourses behind blocks 3 and 15.

Your safety and security is our top priority. Working together with local and national authorities, security measures at our Arenas are under constant review to ensure that they remain effective and proportionate.

We have comprehensive and integrated overt security measures in place including; tailored venue search operations, strategically placed security personnel, multi-purpose dog response teams and intelligence led CCTV monitoring.

In addition, extensive covert security measures are also in place, so whilst you may not see all operational security activity, you should be assured that activity is on-going, often behind the scenes.

We work in partnership with West Midlands Police, who often deploy a variety of resources to work alongside our teams.

These controls and other protective measures are in place across all NEC Group venues, throughout event periods and at all other times.

In the interests of safety and security, a search will take place.  Please allow additional time for this process.

The security search process is a condition of entry.  Any refusal or the use of abusive, threatening or discriminatory remarks, including comments relating to weapons or explosives will result in access being refused.

IT REALLY IS BEST FOR ALL OF US TO NOT BRING A BAG WITH YOU...

However, if you do, please only bring essentials with you and not the kitchen sink. You must only bring one bag that is no larger than 21cm x 30cm x 19cm – that’s the size of an A4 sheet of paper. This means we are able to search you quickly, and with minimal contact.

There are no exceptions to our bag policy, so if you have brought a bag larger than what’s permitted you will not be allowed to enter with it.

For full details on our bag policy, click here.

Our list of prohibited items is as follows :

• Any item which is intended, or can be adapted, to be used as a weapon, or compromise public safety.
• Controlled drugs that are held unlawfully. Any item that could contravene our licence or cause disruption to the show or other visitors’ experience. These include; food and drink, glass bottles, cans, flasks, alcohol, fake/replica weapons, picnic hampers, cool boxes, large flags/banners, helium balloons, studded belts, dog collars, trouser chains, sharp/large rings, large professional cameras with detachable lenses, video and audio recorders, tripods, selfie sticks, smoke grenades, flares and fireworks.
• All above items will be confiscated on arrival and returned at the end of the show, which may delay your access and exit.
• Prohibited items may vary on a show by show basis – please refer to your event page for any additional restrictions.

We encourage you to arrive to the venue in plenty of time, to allow more time for enhanced security checks.

It is best for everyone if you do not bring a bag at all, however if you do, please only bring essentials with you:

NOT PERMITTED

Any bag larger than 42cm x 30cm x 15cm – that’s the size of an A3 sheet of paper. Please see our Bag Policy above.

A full list of prohibited items can be viewed above.

Our security teams work hard to keep you safe, please be patient and help them by co-operating with their requests.

Customers who make any inappropriate comments to staff or other event goers, even in jest, will be refused entry.

As always, please remain vigilant and if something doesn’t look right, you should speak to staff or the Police who will take appropriate action.

If you have purchased your tickets from AXS, please check out AXS Support.

If you purchased tickets from elsewhere, then please contact your point of purchase.

Please approach any member of security or the stewarding team, who will be more than happy to help you with any enquiries.

If you require alternative seating please return to Customer Services at the Box Office whilst you are at the Arena.  If you see empty seats in the Arena, please do not assume that you can move into them without first asking a member of staff.

We welcome all feedback and if you would like to contact us about a recent experience at the Arena, please email us at feedback@necgroup.co.uk

We’re sorry to hear any complaints and advise customers to please email us at feedback@necgroup.co.uk with full details of their visit.

If you have lost an item at the venue, lease contact the venue on InfoEmailAccount@necgroup.co.uk and our team will be happy to look into this for you.