Return Policy

If for any reason you are not satisfied with your purchase, you may return the item within 30 days of date of purchase for a refund.). ALL SALES ARE FINAL ON CLEARANCE MERCHANDISE; no returns accepted.

How to start a return

Send by mail

To start a return, please visit our Returns Center and enter in your web order number (Ex: Web-123456) and shipping address zip code.

Most returns are processed within 5 business days of receipt of the returned item. If you have any questions, please contact us.

Return Label Fee 

Please return the item(s) using the pre-paid FedEx label provided in the Returns Center. Please note, when we receive your return, we will deduct the return label fee from your refund for shipping/handling.

In-store Purchases
For purchases made at a physical Boeing Store, please return the item back to a Boeing Store location for a refund or an exchange. For Pop-up Shop event returns, please contact our Event team with your receipt for assistance.

International Order Returns
Please contact us at customerservice@boeingstore.com for further assistance. 

Delsey, Victorinox (Luggage) and Livery Models Returns

Please note that select Delsey, Victorinox and Daron Livery Models sold online must be returned directly to the manufacturer. Please visit our Returns Center to initiate returns for these items, or contact us with your order number for assistance.

Refunds

For returns by mail, once we receive your return, we will initiate a refund to the credit card originally used on the order, please allow up to 14 days for the refund to process, the refund processing times are dependent on your card issuer's policies once the refund has been initiated. 

If you paid with a Boeing Employee payment option (Pride@Boeing Point or Service Award), gift card, merchandise return card, payroll (not a credit card) the refund will be in the form of Boeing Store Credit.

Original Shipping Charges
Unfortunately, we cannot refund original shipping charges unless the return is a result of our error or if the item is defective or damaged.

Exchanges

As we do not offer exchanges on web orders, we recommend that you return your item(s) for a full refund and place a new order for a replacement.