Running an application on a client device

You may have to run an application on the client device, if a Kaspersky support specialist requests it.

You do not have to install the application on that device.

To run an application on the client device:

1. Open the remote diagnostics window of a client device.
2. In the remote diagnostics window that opens, click Remote diagnostics.
3. In the Statuses and logs window that opens, select the Running a remote application section.
4. In the Running a remote application window, in the Application files section, do one of the following, according to what a Kaspersky specialist asks you to do:
   • Select a ZIP archive containing the application that you want to run on the client device by clicking the Browse button.

     The ZIP archive must include the utility folder. This folder contains the executable file to be run on a remote device.

   • Specify a command-line application and its arguments, if necessary. To do this, fill in the Executable file in an archive to be run on a remote device and Command-line arguments fields.
5. Click the Upload and run button to run the specified application on a client device.
6. Follow the instructions of the specialist.