Conditions of connection to an Administration Server over the internet

If an Administration Server is remotely located outside a corporate network, client devices can connect to it over the internet.

For devices to connect to an Administration Server over the internet, the following conditions must be met:

• The remote Administration Server must have an external IP address and the incoming port 13000 must remain open (for connection of Network Agents). We recommend that you also open UDP port 13000 (for receiving notifications of device shut down).
• Network Agents must be installed on the devices.
• When installing Network Agent on devices, you must specify the external IP address of the remote Administration Server. If an installation package is used for installation, specify the external IP address manually in the properties of the installation package, in the Settings section.
• To use the remote Administration Server to manage applications and tasks for a device, in the properties window of the device, in the General section select the Do not disconnect from the Administration Server check box. After the check box is selected, wait until the Administration Server is synchronized with the remote device. The number of client devices maintaining a continuous connection with an Administration Server cannot exceed 300.

To speed up the performance of tasks initiated by a remote Administration Server, you can open port 15000 on a device. In this case, to run a task, the Administration Server sends a special packet to Network Agent over port 15000 without waiting until completion of synchronization with the device.