Learn how to avoid fraud and scams and see how we protect you.
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My Security Profile
A simple tool in our app that shows your security score. Along with personalised actions you can take to keep your money more secure.
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NatWest banking app
Protect yourself from fraud and scams with the NatWest banking app. Add extra account security and settings controls to help stay secure.
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Our codes to protect you
If you think you've been the victim of a scam or fraud, we can help you.
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Strong customer authentication
Securely register your face and voice in our app, to help stop fraudsters accessing your money.
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App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.
Online Banking available to customers aged 11+ with a NatWest account.
Video Banking calls may be recorded and service hours apply. Compatible device required.
You can use telephone banking and Online Banking once you have registered for either service.
Report fraud or scams to us
- Report it to us quickly if you think you're a victim of a fraud or scam.
- Scams are when you’ve paid a person or company money because you thought they were genuine. Scams can be very convincing and anyone can get caught out.
- Fraud is when money goes out of your account that you didn’t know about.
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Help from Victim Support
- Victim Support is an independent charity offering a free confidential service.
- They have a team of dedicated caseworkers that are experienced in helping victims of financial crime to cope, recover and move beyond crime.
- If you would like to speak to somebody about your situation, you can request a callback from Victim Support by completing the NatWest Victim Support Referral form.
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Take Five to Stop Fraud
Led by UK Finance, Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.
Criminals want your money and they are experts at getting it.
They will go to great lengths to impersonate people, organisations and the police, using calls, emails, texts and social media to manipulate you.
Even the savviest person can be tricked into revealing security details or sending them money.
Take a moment to stop and think: it could protect you and your money.